IT Support Technician

Adria Solutions Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is looking for an IT Service Technician in the Cheshire/South Manchester area. The ideal candidate will provide 1st/2nd line support and must have experience with Office 365, Azure Active Directory, and both Windows and MacOS desktop support. The role emphasizes customer service excellence with responsibilities including managing technical queries and driving process improvements. Enjoy benefits like free breakfasts and subsidised lunches.

Benefits

Free Breakfasts

Subsidised lunches

Pension

Qualifications

• Experience in Office 365 Admin & Management.
• Proficiency in Desktop Support for Win10 & MacOS.
• Ability to manage Azure Active Directory.
• Experience with IT Service Desk tools like FreshService.

Responsibilities

• Provide 1st / 2nd line technical support for queries.
• Own the resolution of each customer query.
• Prioritise incoming queries and provide regular updates.
• Drive service improvements and add value to processes.
• Carry out routine configuration and installation of software and hardware.

Job description

IT Service Technician Cheshire / South Manchester

On behalf of our industry-leading client based in Altrincham, we are currently recruiting for a IT Service Technician. As IT Service Technician, you will provide 1st / 2nd line technical support queries in a professional manner, always maintaining a high degree of customer service.

The IT Service Technician will be responsible for:

• Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query.
• Prioritise incoming queries
• Answering calls, dealing with email requests, Face to face/ at desk support, remote support for teams outside Head Office.
• Drive service improvements and add value to processes
• To carry out routine configuration and installation of software and hardware.
• To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer.

The IT Service Technician will have the following:

• Office 365 Admin & Management experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer.
• Azure Active Directory Maintenance
• Desktop Support Win10 & MacOS
• Device Management & Monitoring Solarwinds
• IOS/iPhone/IPad support and configuration
• IT Service Desk tools eg FreshService, remote desktop support

Benefits

• Free Breakfasts
• Subsidised lunches
• Pension

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IT Service Technician Cheshire / South Manchester