Application Support Engineer

P2P; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A financial technology company in the City Of London is seeking an experienced application support specialist to ensure systems uptime and provide L1/L2 support. Candidates must have a solid fintech background, application support experience, and strong problem-solving and communication skills. The role offers competitive compensation and work flexibility including a hybrid or remote setup.

Benefits

Competitive salary

Medical insurance package

Attractive annual leave

Work flexibility

Crypto.com visa card upon joining

Qualifications

• 3-5 years of experience in application support with a fintech background.
• Familiar with Linux environment and cloud computing.
• Good knowledge of production support models.

Responsibilities

• Ensure maximum uptime for production systems.
• Provide application production support to users.
• Manage incidents raised to the team.

Skills

Self-discipline

Application support in fintech

Team player

Problem-solving skills

Excellent communication skills

Tools

SQL

Jira

ServiceNow

Job description

Responsibilities

• Ensure maximum uptime for multiple production systems


• Provide L1/L2 application production support to users for trading, data processing, and IT operations


• Provide weekend support on a rotational basis and occasional public holiday support


• Manage, own and frequently follow-up incidents and requests raised to the team.


• Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.


• Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.


• Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis


• Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams


• Work to comply with SLA and OLA


• Hands-on for incident management, change management and response management and writing RCA reports.


• Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level


• Provide support in non-office hours during emergency situations.


• Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

Requirements

• Very strong sense of self-discipline, responsibility and integrity.


• A strong interest in working in crypto technology and financial environments.


• Min 3-5 years of experience in application support with fintech background


• Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.


• Support experience in applications on Linux environment and cloud computing


• Knowledge in basic linux commands


• Experience in any code/scripting languages


• Proficient in SQL Database queries and relational database concepts


• Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line.


• Good knowledge in formal and practical production support model


• Experience with ITSM platforms like Jira, ServiceNow, etc.


• Excellent problem solving skill with a keen eye for detail.


• Excellent communication and interpersonal skills.


• Excellent time management ability and self organised and motivated.

Preferred Technical Skills

• Good understanding of the ITIL V3/4 framework is highly preferred


• Understanding of AWS / Kubernetes is a plus


• Knowledge of Redis and log queries is a plus


• Experience in automations / AI would be an advantage


• Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud


• Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems

Benefits

• Competitive salary


• Medical insurance package with extended coverage to dependents


• Attractive annual leave entitlement including: birthday, work anniversary


• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up


• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.


• Work Perks: crypto.com visa card provided upon joining


• Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.