1st Line IT Support Technician

Lively Elements, LLC; York and North Yorkshire; On-site; GBP 27,000; Full time

Job summary

A leading UK training provider is seeking a passionate 1st Line Support Technician to join their Digital team in York. This role involves managing IT support tickets, providing remote desktop support, and maintaining IT equipment. Candidates should have good communication skills, experience with Windows and Mac OS, and preferably knowledge of Unix/Linux. This position offers a supportive team environment where you can make a real difference.

Qualifications

• Good communication skills; both verbal and written.
• Extremely organised.
• Experience in Windows & Mac OS.
• Knowledge of Unix/Linux is preferable.
• Ability to research problems independently and offer solutions.
• Clean driving licence.

Responsibilities

• Capturing, managing and completing IT support tickets.
• Answering phone and providing support.
• Research/Quoting/Ordering of IT equipment.
• Updating and maintaining IT equipment and networks.
• Fault finding and diagnostics.

Skills

Good communication skills

Extremely organised

Experience in Windows & Mac OS

Knowledge of Unix/Linux

Ability to research problems independently

Clean driving licence

Job description

Overview

1st Line Support Technician – York (YO26) – £26,500 pa

Invigorate Recruitment is working with its client, a leading UK training provider. They are seeking an enthusiastic and passionate person to join their Digital team as a 1st Line Support Technician. As the 1st Line Support Technician, you will work on a variety of projects with a small team, allowing team members to get involved and make a real difference in the company.

Responsibilities

• Capturing, managing and completing IT support tickets
• Answering phone and providing support (can be remote desktop support)
• Research/Quoting/Ordering of IT equipment
• Updating and maintenance of IT equipment and networks
• Drop-off/Pick-up of equipment and supplies for multiple-departments
• Fault finding and diagnostics
• Hardware maintenance & upgrades
• Managing user accounts across various systems
• QA Testing of new systems

Skills & Experience

• Good communication skills; both verbal and written
• Extremely organised
• Experience in Windows & Mac OS
• Knowledge of Unix/Linux is preferable
• Ability to research problems independently and offer solutions
• Clean driving licence

Role Details

Hours: Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1-hour lunch break. Role based at the York Head Office. Trips to Slough and Livingston branches will also be required to ensure that systems are up-to-date and in good working order.