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Derby IT Service Desk Manager — Lead, Improve & Delight Users
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Derby IT Service Desk Manager — Lead, Improve & Delight Users
Job summary
A leading law firm in the UK seeks an experienced IT Service Desk Manager responsible for managing the IT Service Desk and ensuring top-quality service delivery. This role includes overseeing a small team, managing incident requests, and continually improving IT processes. Ideal candidates will have proven experience in a professional service environment, particularly with ManageEngine’s ServiceDesk Plus and ITIL processes. Enjoy competitive benefits and a supportive working environment at the Derby head office.
Benefits
Qualifications
- Proven experience managing an IT Service Desk or support function within a professional services or law firm environment.
- Strong working knowledge of ManageEngine’s ServiceDesk Plus or similar ITSM tools.
- Solid understanding of ITIL processes and service management best practices.
Responsibilities
- Lead, manage, and develop the IT Service Desk team, ensuring high levels of performance.
- Oversee all incident, request, and problem management activities using ServiceDesk Plus.
- Maintain strong working relationships with staff across all departments.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.