Business Support Officer

NHS; Telford; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare provider in Telford is seeking a Business Support Officer to support community mental health services. Responsibilities include data monitoring, providing business support to service managers, and ensuring compliance with performance indicators. Candidates should have strong Microsoft Office skills and experience in administration. This full-time role offers a salary of £27,485 to £30,162 per year, along with various employee benefits.

Benefits

NHS Pension scheme

Generous maternity, paternity and adoption leave

Flexible working options

Up to 27 days annual leave

Health and Wellbeing support

Car leasing options

Free car parking

Free flu vaccinations

Additional financial support options

Qualifications

• Experience of analytical processes.
• Significant experience in administration duties.

Responsibilities

• Request information/activity reports required on behalf of the Service Manager and Leads.
• Provide a central point of contact to respond to/resolve queries for Service Manager.
• Process staff change forms and relevant HR information.
• Contribute to the Business Meetings held monthly within clinical teams.
• Monitor various Trust systems to ensure compliance and provide necessary reports.

Skills

Strong computer and keyboard skills with knowledge of all Microsoft Office software

Attention to detail

Good communication skills both verbal and written

Problem solver

Ability to extract, understand and analyse data

Education

NVQ level 3 Business Administration or equivalent

Tools

Microsoft Office

Job description

Overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We currently have an opportunity for a Business Support Officer to support our community mental health services across Shropshire.

The role will provide and maintain a business support function necessary to support our Service Managers and Leads in meeting the Trusts objectives and targets. You will proactively monitor and validate patients on a clinical pathway.

We are looking for someone who can identify with the following skills:

• Strong computer and keyboard skills with knowledge of all Microsoft Office software
• Attention to detail.
• Good communication skills both verbal and written.
• Problem solver.
• Able to extract, understand and analyse data from a range of Trust systems highlighting performance issues to a range of disciplines.
• Honesty, integrity and commitment.

You will be working 37.5 hours across a 5 day week, Monday to Friday supporting the Adult Mental Health services, primarily the Primary Care Network Psychologists across the whole of Shropshire in ensuring that we meet the Trust's Key Performance Indicators.

The role requires a knowledge and understanding of data and the ability to manipulate data in a variety of ways.

You will need to be able to approach clinicians highlighting performance issues requesting action for data to be corrected or completed on the Trust's patient clinical system.

Main duties of the job

• Request information / activity reports that are required on behalf of the Service Manager and Leads including data timeliness, DNA\'s, ethnicity, waiting times, cancelled clinics etc.
• Provide a central point of contact to respond to/resolve any queries on behalf of Service Manager and Leads where appropriate in relation to all Key Performance Indicators.
• Process staff change forms and relevant letters; data amendment forms; termination forms and general HR relevant information.
• Support and participate in the Business Meetings held on a monthly basis within the clinical teams.
• Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services.
• Responsible for liaising with Corporate / Support Services to obtain data / performance reports.
• Provide regular monthly Service/Team updates as required to Service Manager and Operational Team Leader.
• Monitor ESR, Healthroster, PowerBI and other Trust systems to ensure compliance with staff mandatory training/appraisals/sickness - providing reports as necessary

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Details

Date posted: 08 October 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £27,485 to £30,162 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 301-BK-25-7513226

Job locations: Fuller House, Hall Court, Hall Park Way, Telford, TF3 4NF

Job description: For further information about this vacancy please refer to the attached job description and specification

Qualifications

Essential

• NVQ level 3 Business Administration or equivalent level of experience

Experience

Essential

• Experience of analytical processes
• Significant experience in administration duties

Desirable

• Knowledge/Experience of Patient Clinical Systems eg RiO

Skills

Essential

• Good working knowledge of Microsoft Office, including Outlook, Word, Excel

Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Midlands Partnership NHS Foundation Trust

Address: Fuller House, Hall Court, Hall Park Way, Telford, TF3 4NF

Employer's website: https://www.mpft.nhs.uk (Opens in a new tab)