Head Of Customer Service jobs in United Kingdom

The Underwriting Performance Manager is responsible for setting the Pricing Standards for all of International. Working with the International CUO, you will make sure that all regions and business units have an effective pricing strategy to enable them to hit their objectives. This is an important position, using actuarial skills and a commercial mindset, across the whole range of Markel International’s distribution channels and product lines, with a direct line into the CUO.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

Who we are:

Markel International is the unit of Markel Group focusing on the insurance business outside of the US and Bermuda. We offer a range of products, across geographies including Canada, the UK, Europe and Asia Pacific, and via both the Lloyd’s and company markets. We have exciting plans to grow the business and really put Markel on the map, and you could have a key role to play.

The Office of the Chief Underwriting Officer (“OCUO”) makes sure that our underwriting is safe. Whether it be the wording, aggregation, customer suitability, pricing or performance of a given product, class, or region, that safe growth is Markel International’s success through all phases of the insurance cycle. You will work with all business divisions and regions in order to put Markel International in the best position possible to achieve our goals. This will be achieved with technical expertise, relationship-building, and of course, the Markel style, our cultural touchstone that makes Markel such an amazing place to work.

Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

What you’ll be doing:

• Advise & input on International technical pricing strategy
• Responsible for International Pricing Standards, ensuring these are in line with industry best practice
• Conduct pricing reviews, ensuring technical pricing capability is aligned to internal and external standards
• Report the results of these activities to the Underwriting Committee and ensure, by working with underwriting divisions, that remediation is evidenced to the satisfaction of Risk, Compliance and Internal Audit.
• Support preparation of self-attestation to Lloyd’s under Principles for Doing Business Pillar 1: Underwriting Profitability
• Support whole account portfolio management activities, making sure underwriting is in accord with Markel’s International Portfolio Management Standards and applicable external standards
• Support re-underwriting activities where necessary, ensuring quantification of underwriting actions is realistic
• Advise and input on International portfolio management framework, ensuring the best possible chance of achieving required underwriting returns across the cycle
• Review and support production of external returns, including to Lloyd’s, ensuring their timeliness and adherence to Markel’s standards
• Work closely with underwriting leadership to understand Markel’s product lines and the business planning, pricing and portfolio management considerations for each
• Implement the above through collaboration with, and delegation to, local underwriting and oversight teams across Markel’s regions, with as little activity taking place within OCUO as possible.

Our must-haves:

• Advanced understanding of insurance, reinsurance and actuarial concepts.
• An actuarial qualification is encouraged but not essential. Study support can be made available.
• An ability to keep up to date with Markel’s products and the global PEST factors affecting their risks and performance
• Ability to problem solve with limited support on ambiguous requests or requirements
• An ability to understand the key features of Markel’s insurance products and reinsurance treaties.
• An ability to build relationships and credibility with senior underwriting and managing directors across International and at Group level, and thus able to maintain their support for the team’s activities.

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• Up to 16% company pension scheme,
• Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
• Income protection, Life assurance, electric car scheme, travel insurance
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!

Are you ready to play your part?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.

Join us and play your part in something special!

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.

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