Library Customer Services Supervisor – Lead & Deliver

University of South Hampton; Southampton; On-site; GBP 27,000 - 31,000; Full time

Job summary

A major educational institution in Southampton is seeking a Customer Services Supervisor to oversee a small team at their library. The role involves delivering high-quality customer service to a diverse range of users, answering queries, and utilizing various IT systems effectively. Candidates should have prior experience in customer-facing roles and demonstrate strong communication skills. Competitive salary and benefits are offered, emphasizing an inclusive and supportive work environment.

Benefits

Generous holiday allowance

University closure days

Contributory pension scheme

Structured training programme

Qualifications

• Experience in a customer-facing role and supervising teams.
• Proficiency in IT systems and standard Microsoft software.
• Ability to communicate effectively with diverse users.

Responsibilities

• Supervise a small team to deliver high-quality customer service.
• Answer customer queries in person, over the phone, and online.
• Ensure effective and efficient library services.

Skills

Customer service experience

Effective communication skills

IT systems proficiency

Team supervision

Tools

Microsoft Office

Job description

A major educational institution in Southampton is seeking a Customer Services Supervisor to oversee a small team at their library. The role involves delivering high-quality customer service to a diverse range of users, answering queries, and utilizing various IT systems effectively. Candidates should have prior experience in customer-facing roles and demonstrate strong communication skills. Competitive salary and benefits are offered, emphasizing an inclusive and supportive work environment.