Customer Services Team Leader

Travail Employment Group; Worksop; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading employment agency in Worksop is seeking a Customer Services Team Leader. This role involves ensuring smooth customs operations and effective team management through a 4-on 4-off shift pattern. The ideal candidate will have experience in customer service leadership, excellent IT skills particularly in MS Office, and familiarity with customs procedures. The position offers 28 days of holiday, pension contributions, and a supportive work environment.

Benefits

28 days holiday per year

Full training on customs procedures

Pension scheme

Free onsite parking

Supportive work environment

Qualifications

• Excellent IT skills, particularly with MS Office Suite.
• Experience of leading a team within a customer services environment.
• Familiarity with duty and VAT calculations.

Responsibilities

• Accurate data entry and response to customs queries.
• Maintain compliance with legislation and customs procedures.
• Ensure sufficient staffing for each shift.
• Provide coaching to the team for high performance.
• Focus on quality in all team actions.

Skills

Excellent IT skills

Leadership experience in customer services

Familiarity with duty and VAT calculations

Tools

MS Office Suite

CRM systems

Job description

Customer Services Team Leader

Worksop – starting salary is £28,500

Shifts 4 on 4 off working 9.30am – 8pm

Overview

The team supports customers to ensure their trade between UK and EU is smooth and trouble free at customs. Ensuring customer declarations are completed on time and in full to allow goods to move and supporting customers throughout the entire process. Your role is about ensuring the team are organised and lead effectively to complete the daily tasks, exceed customer expectations and to closely monitor the overall team performance.

Duties

• Accurate data entry and efficient response to customs queries via specified platforms (email/portals/IT platforms, etc.).
• Maintain and ensure compliance with current legislation and customs procedures.
• Ensure sufficient staffing for each shift, promptly raising any potential issues and resolutions with the Management Team to provide coaching to the team to ensure they are high performers in every aspect.
• Offer excellent quality, positive and motivational feedback and support.
• Ensure everything your team does is focused on quality.
• Understanding customs procedures is only part of the process, being able to manage the entire end‑to‑end sequencing is essential, but full training will be given to the right person.

Qualifications

• Excellent IT skills, particularly with MS Office Suite, but packages are bespoke so general confidence with CRM systems.
• Experience of leading a team within a customer services environment.
• Familiarity with duty and VAT calculations.

Benefits

• Holidays: 28 days per year (20+8); increases by 1 day per year up to 25+ stats.
• Full training on customs procedures and entire end‑to‑end sequencing.
• Pension: 5% employee contribution + 3% employer contribution.
• Free onsite parking, on a bus route.
• Stability & longevity, full order book.
• Supportive & friendly environment, open office working 24/7 in a worldwide service and support provider.

Additional Information

This is a shift team leader position, working 4-on 4-off, 9.30am to 8pm.