Customer Services Team Lead | 4-on 4-off & Customs Training

Travail Employment Group; Worksop; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading employment agency in Worksop is seeking a Customer Services Team Leader. This role involves ensuring smooth customs operations and effective team management through a 4-on 4-off shift pattern. The ideal candidate will have experience in customer service leadership, excellent IT skills particularly in MS Office, and familiarity with customs procedures. The position offers 28 days of holiday, pension contributions, and a supportive work environment.

Benefits

28 days holiday per year

Full training on customs procedures

Pension scheme

Free onsite parking

Supportive work environment

Qualifications

• Excellent IT skills, particularly with MS Office Suite.
• Experience of leading a team within a customer services environment.
• Familiarity with duty and VAT calculations.

Responsibilities

• Accurate data entry and response to customs queries.
• Maintain compliance with legislation and customs procedures.
• Ensure sufficient staffing for each shift.
• Provide coaching to the team for high performance.
• Focus on quality in all team actions.

Skills

Excellent IT skills

Leadership experience in customer services

Familiarity with duty and VAT calculations

Tools

MS Office Suite

CRM systems

Job description

A leading employment agency in Worksop is seeking a Customer Services Team Leader. This role involves ensuring smooth customs operations and effective team management through a 4-on 4-off shift pattern. The ideal candidate will have experience in customer service leadership, excellent IT skills particularly in MS Office, and familiarity with customs procedures. The position offers 28 days of holiday, pension contributions, and a supportive work environment.