Senior Customer Service Leader - UK & Europe (Hybrid)

Michael Page (UK); Sheffield; Hybrid; GBP 53,000 - 58,000; Full time

Job summary

A leading global product supplier is seeking a Senior Customer Service Manager to oversee the UK customer service operations and manage European teams remotely from their Sheffield office. The ideal candidate will have extensive experience in customer service management, strong leadership abilities, and the capacity to implement new technologies to improve customer experience. This role offers a competitive salary of £53,000 - £58,000 plus a performance-based bonus, along with benefits including private medical insurance and 25 days of holiday.

Benefits

25 days holiday plus bank holidays

Private Medical Insurance

Performance-based bonus

Qualifications

• Experience in a senior customer service management role.
• Ability to manage European customer service functions remotely.
• Hands-on experience with technology implementation.
• Strong stakeholder management skills.

Responsibilities

• Direct leadership of UK and European Customer Service functions.
• Ensure a world-class level of service across all channels.
• Work closely with warehouse teams for smooth order fulfilment.
• Implement performance activities against service level agreements.
• Identify process improvements for efficiency and customer satisfaction.

Skills

Experience leading similar customer service or contact centre functions

Experience managing or working with European / Global Customer Service or Warehouse teams

Strong people leader

Extensive stakeholder management

Hands on experience with implementing new technologies, AI or Systems

Tools

SAP

Sales-force

Job description

A leading global product supplier is seeking a Senior Customer Service Manager to oversee the UK customer service operations and manage European teams remotely from their Sheffield office. The ideal candidate will have extensive experience in customer service management, strong leadership abilities, and the capacity to implement new technologies to improve customer experience. This role offers a competitive salary of £53,000 - £58,000 plus a performance-based bonus, along with benefits including private medical insurance and 25 days of holiday.