Customer Services Supervisor — Lead CX Team (Life Assurance, Staff Discount)

Meridian Business Support; Cadbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading support services company in the UK is looking for a Customer Services Supervisor to lead and develop a team of Customer Service Advisors. You will enhance customer satisfaction by maintaining high service standards in a B2B and B2C environment. Ideal candidates will have proven supervisory experience, strong interpersonal skills, and familiarity with CRM platforms. This role is key to driving improvements across customer experience while addressing escalated queries successfully.

Benefits

Life Assurance

Staff Discount

Cashplan Scheme

Qualifications

• Proven experience in a supervisory customer service role.
• Strong knowledge of B2B and B2C service environments.
• Experience across multiple sales routes to market is advantageous.

Responsibilities

• Lead, coach, develop and support Customer Service Advisors.
• Track response times, accuracy, delivery timelines, and satisfaction trends.
• Ensure prompt handling of customer inquiries and complaints.

Skills

Interpersonal skills

People management

Analytical mindset

Problem-solving skills

CRM familiarity

Job description

A leading support services company in the UK is looking for a Customer Services Supervisor to lead and develop a team of Customer Service Advisors. You will enhance customer satisfaction by maintaining high service standards in a B2B and B2C environment. Ideal candidates will have proven supervisory experience, strong interpersonal skills, and familiarity with CRM platforms. This role is key to driving improvements across customer experience while addressing escalated queries successfully.