Onsite Service Team Lead for Major Clients

MSC Industrial Supply; Wednesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supply chain solutions provider is seeking an Onsite Service Team Manager to lead customer service teams at large accounts. This role requires strong interpersonal skills, problem-solving abilities, and creativity. You will coordinate customer activities, drive operational excellence, and manage team performance. The position offers extensive opportunities for professional development, including coaching and mentoring, and comes with attractive benefits such as holidays, insurance, and a pension scheme.

Benefits

25 days holiday plus bank holidays

Company pension scheme

Life insurance

Discounted health cash plan

Personal and professional development opportunities

Qualifications

• Demonstrated ability to manage relationships effectively.
• Strong problem-solving and agile thinking skills.
• Proven creativity in creating solutions.
• High level of ambition and energy.

Responsibilities

• Lead and inspire the external Service Delivery Managers.
• Co-ordinate onsite customer activity.
• Create a high-performance team environment.
• Drive operational excellence and profitability.
• Conduct performance reviews and develop training plans.

Skills

Interpersonal skills

Problem-solving

Agility

Creativity

Drive and ambition

Job description

A leading supply chain solutions provider is seeking an Onsite Service Team Manager to lead customer service teams at large accounts. This role requires strong interpersonal skills, problem-solving abilities, and creativity. You will coordinate customer activities, drive operational excellence, and manage team performance. The position offers extensive opportunities for professional development, including coaching and mentoring, and comes with attractive benefits such as holidays, insurance, and a pension scheme.