Hospital Customer Service Team Lead

Nuffield Health; Royal Leamington Spa; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Royal Leamington Spa is looking for a Customer Service Advisor Team Leader. The successful candidate will manage a team, ensuring quality standards in service delivery. Key responsibilities include performance management, recruitment, and overseeing administrative functions. A proactive, methodical approach is required, along with experience in customer service and CRM systems like Salesforce. Attractive benefits include gym membership, health assessments, and other wellbeing rewards.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in a team leadership position is preferred.
• Proven experience managing a team in a customer service environment.

Responsibilities

• Ensure standards and timescales are met by customer service advisor team.
• Manage scheduling and performance of up to 10 FTE.
• Conduct recruitment and training for new staff.
• Oversee absence management and performance reviews.

Skills

Experience in Customer Service

Proactive approach

Methodical approach to task management

Understanding of CRM systems (Salesforce)

Team player

Job description

A leading healthcare provider in Royal Leamington Spa is looking for a Customer Service Advisor Team Leader. The successful candidate will manage a team, ensuring quality standards in service delivery. Key responsibilities include performance management, recruitment, and overseeing administrative functions. A proactive, methodical approach is required, along with experience in customer service and CRM systems like Salesforce. Attractive benefits include gym membership, health assessments, and other wellbeing rewards.