Customer Service Team Leader – Hybrid Role in Manufacturing

Michael Page; Sheffield; Hybrid; GBP 31,000 - 33,000; Full time

Job summary

A leading recruitment agency is seeking a CS Team Leader to oversee a customer service team in Sheffield. This permanent position emphasizes delivering exceptional customer service and team management. Key responsibilities include leading the team, monitoring performance, resolving issues, and collaborating with other departments. The successful candidate will enjoy a competitive salary of £31,000 to £33,000 annually, with opportunities for career development and a supportive company culture that values hybrid working. Apply today to advance your career!

Benefits

Competitive salary

Career development opportunities

Supportive company culture

Hybrid working

Great benefits package

Qualifications

• Proven leadership experience in a customer service environment.
• Ability to analyze performance metrics and implement improvements.
• Strong communication skills and ability to resolve conflicts.

Responsibilities

• Lead and manage the customer service team for high performance.
• Monitor operations, implement improvements, and resolve customer issues.
• Prepare reports to track team performance and KPIs.

Skills

Leadership

Customer Service Management

Performance Monitoring

Team Development

Problem Solving

Job description

A leading recruitment agency is seeking a CS Team Leader to oversee a customer service team in Sheffield. This permanent position emphasizes delivering exceptional customer service and team management. Key responsibilities include leading the team, monitoring performance, resolving issues, and collaborating with other departments. The successful candidate will enjoy a competitive salary of £31,000 to £33,000 annually, with opportunities for career development and a supportive company culture that values hybrid working. Apply today to advance your career!