Retail Customer Service Manager — Lead & Develop Team

Paxton Personnel Ltd; Fort William; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail management company based in Fort William is seeking a full-time Customer Service Manager. The successful candidate will lead a team to ensure outstanding customer service while driving business improvements. Ideal applicants will possess strong leadership and organizational skills, with experience in a supervisory role within retail. Benefits include a company pension, employee discount, and free on-site parking.

Benefits

Company pension

Employee discount

Free parking

On-site parking

Store discount

Qualifications

• Experience in a supervisory or management role within a retail environment.
• Ability to work independently and as part of a team.
• Confident handling administrative or numerical tasks.

Responsibilities

• Lead, motivate, and support the customer service team.
• Ensure outstanding service for customers.
• Drive continuous improvement in service delivery.

Skills

Team leadership

Planning and organization

Creativity and proactivity

Excellent communication

Confidence with technology and data

Tools

Microsoft Office

Job description

A retail management company based in Fort William is seeking a full-time Customer Service Manager. The successful candidate will lead a team to ensure outstanding customer service while driving business improvements. Ideal applicants will possess strong leadership and organizational skills, with experience in a supervisory role within retail. Benefits include a company pension, employee discount, and free on-site parking.