Occupational Health Customer Services Lead

Abbott Laboratories; Abingdon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare company is seeking an Occupational Health Customer Services Supervisor in Abingdon. This role involves leading a dedicated team to ensure exceptional customer experiences while managing day-to-day operations and enhancing service delivery. Candidates should have over 5 years of supervisory experience, ideally in a scientific or clinical environment, along with advanced Microsoft Office skills. If you're passionate about delivering exceptional customer care, this position offers a chance to make a significant impact.

Qualifications

• 5+ years of supervising or managing a Customer Service team.
• Experience in a scientific/Occupational Health, clinical, or medical environment is desirable.
• Advanced Microsoft Office skills including Word, Excel, PowerPoint & Outlook.

Responsibilities

• Supervise and support the Customer Services team.
• Manage day-to-day operations related to customer queries and bookings.
• Deliver and coordinate training for team members.
• Regularly review and refine team processes to enhance efficiency.

Skills

Team Leadership

Customer Service Excellence

KPI Monitoring

Training & Development

Education

A Level or equivalent

Tools

Microsoft Office

Salesforce

PowerBI

Job description

A leading healthcare company is seeking an Occupational Health Customer Services Supervisor in Abingdon. This role involves leading a dedicated team to ensure exceptional customer experiences while managing day-to-day operations and enhancing service delivery. Candidates should have over 5 years of supervisory experience, ideally in a scientific or clinical environment, along with advanced Microsoft Office skills. If you're passionate about delivering exceptional customer care, this position offers a chance to make a significant impact.