Customer Service Team Leader

Millbrook Group Ltd; Toddington; On-site; GBP 28,000; Full time

Job summary

A healthcare solutions provider is looking for a Customer Service Team Leader in Toddington. This role involves managing customer inquiries, coordinating equipment orders, and working closely with clinical staff. The ideal candidate has excellent communication and IT skills, thrives in a fast-paced environment, and is capable of independent and team-based work. The company offers a salary of £27,675 with 33 holiday days and various benefits including a pension scheme.

Benefits

33 days holiday

Company Pension Scheme

Life Assurance

Exclusive perks and discounts

Qualifications

• Experience in a busy and fast-paced environment.
• Excellent communication skills required for interaction with various stakeholders.
• Flexibility in adapting roles and working off initiative.

Responsibilities

• Manage incoming customer calls and queries.
• Coordinate orders for delivery, installation, and collection.
• Monitor stock levels and manage out-of-stock products.

Skills

Attention to detail

Communication skills

IT skills (Microsoft Office)

Teamwork and coaching

Job description

Job Advert

At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting‑edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience.

We have an exciting opportunity for a Customer Service Team Leader to join the team within our Technology Enabled Care (TEC) Service Centre based in Toddington. This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group works in partnership with the local authority to supply TEC solutions to support people in their day‑to‑day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.

What can we offer you?

• Monday to Friday 40 hours pw
• Salary of £27,675 per annum
• 33 days holiday (including bank holidays) plus optional 5 days purchase scheme
• Company Pension Scheme
• Life Assurance
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

The Role:

• Assist and manage incoming calls and answer any customer queries
• Coordinate equipment orders to be delivered, installed and collected
• Order analysis by checking, identifying and reporting any errors made via online orders
• Provide telephone and email advice to clinical/social care staff to support effective TEC prescription
• General administration that supports daily activities and duties
• Work with people experiencing different vulnerabilities
• Assist the Service Centre Team supporting the daily running of all administrative operational systems within the clerical area of the service
• Monitor, review, track and manage out‑of‑stock products, follow up with relevant management and support functions to identify timelines for products being available and back in stock
• Help with training and development of team members, as guided by the Service Centre Management Team

What are we looking for?

• Experience in a similar, busy and fast‑paced environment
• Good attention to detail and accuracy
• Demonstrable ability to work independently and as part of a team – coaching, escalating and supporting colleagues
• Excellent communication skills required to interact with internal staff, prescribers/practitioners, Service Users and Senior Managers
• A good telephone manner and written communication skills
• Flexibility to adopt the role they prefer and work off their own initiative as well as part of teams – both physical and virtual
• Previous stock management experience would be advantageous but is not essential
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

Millbrook Healthcare Group is an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part‑time working, job shares and flexible hours wherever possible, to support our colleagues' lifestyle differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard‑working and talented individuals to become part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.