Area Service Manager: Lead Engineers & Customer Impact

KONE; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service company in Greater London seeks an Area Service Manager to lead a team of Service Engineers. The role involves enhancing customer satisfaction, managing service delivery, and ensuring operational excellence. Ideal candidates will exhibit strong leadership, effective communication skills, and a background in service operations, particularly with lifts or escalators. The company offers competitive salary and various employee benefits including career progression and extensive training.

Benefits

Competitive salary

Clear career progression pathways

Extensive training opportunities

25 days holiday plus bank holidays

Company pension scheme

Life Assurance and Employee Assistance Programme

Personal Development Incentive

Cycle to work scheme

Qualifications

• Strong leadership and people-management skills are essential.
• Excellent verbal and written communication skills required.
• Experience in service operations, particularly in lifts or escalators, preferred.

Responsibilities

• Lead, coach, and support a team of Service Engineers.
• Build strong relationships with customers and key partners.
• Drive service quality, safety, and operational performance.
• Oversee resource allocation and job prioritization.
• Manage financial performance and customer contracts.

Skills

Leadership

Communication

Relationship building

Customer focus

Organised

Results-driven

Job description

A leading service company in Greater London seeks an Area Service Manager to lead a team of Service Engineers. The role involves enhancing customer satisfaction, managing service delivery, and ensuring operational excellence. Ideal candidates will exhibit strong leadership, effective communication skills, and a background in service operations, particularly with lifts or escalators. The company offers competitive salary and various employee benefits including career progression and extensive training.