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Head Of Customer Service jobs in United Kingdom

Business Development Executive (Enterprise), Gartner for Customer Service Leaders

Gartner

Greater London
On-site
GBP 60,000 - 90,000
16 days ago
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Senior Private Assets Client Services Lead

Citco GSGS

Greater London
On-site
GBP 80,000 - 100,000
16 days ago

Store Team Leader: Lead People & Customer Service

Co-op

Lancashire
On-site
GBP 80,000 - 100,000
17 days ago

Head of Client Services — In-House Creative Leader

Boots

Greater London
Hybrid
GBP 60,000 - 80,000
17 days ago

Betting Shop Customer Service Leader — Part-Time

Entain

Dudley
On-site
GBP 10,000 - 40,000
17 days ago
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Retail Betting Shop Customer Service Lead

Entain

Kirklees
On-site
GBP 40,000 - 60,000
17 days ago

Customer Service Centre Leader: CX Excellence & Growth

Carlsberg Group

Wolverhampton
On-site
GBP 40,000 - 60,000
17 days ago

Retail Customer Service Lead — 20h, Safer Gambling

Entain

Broxbourne
On-site
GBP 20,000 - 25,000
17 days ago
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Head of Service Performance & Client Experience

Fidelity International

New Quay
On-site
GBP 80,000 - 110,000
17 days ago

Greek-Speaking Incident & Customer Service Lead

TransUnion

United Kingdom
Remote
GBP 30,000 - 40,000
17 days ago

Director, Investment Solutions — Client Services Lead

Waystone

Greater London
On-site
GBP 80,000 - 110,000
17 days ago

Turbo Services Customer Support Leader

Sulzer

Aberdeen City
On-site
GBP 60,000 - 80,000
18 days ago

Sportsbook Retail Customer Service Leader

Entain

Wigan
On-site
GBP 10,000 - 40,000
18 days ago

Resident Liaison & Customer Service Lead

Lawtech Group

Greater London
On-site
GBP 30,000 - 40,000
18 days ago

HR Client Services Leader - Corporate & Commercial

Howden Group Holdings

Rugby
On-site
GBP 65,000 - 85,000
18 days ago

Fast-Track Client Services Associate | Lead, Growth

Third Bridge

City Of London
On-site
GBP 51,000 - 68,000
18 days ago

Customer Services Supervisor — Lead CX Team (Life Assurance, Staff Discount)

Meridian Business Support

Cadbury
On-site
GBP 30,000 - 45,000
18 days ago

Senior Export Coordinator & Customer Service Lead

Randstad Engineering

Basingstoke
On-site
GBP 30,000 - 35,000
18 days ago

Customer Service Team Leader

Millbrook Group Ltd

Toddington
On-site
GBP 28,000
18 days ago

Catering Supervisor: Lead Kitchens & Customer Service

Chartwells

Oxford
On-site
GBP 25,000 - 35,000
18 days ago

Global Customer Service Leader — 3D Career in Healthcare

Internetwork Expert

Hengoed
On-site
GBP 35,000 - 50,000
18 days ago

Client Services Lead - Sports & Partnerships

Esrc IAA University of Surrey

Guildford
On-site
GBP 28,000 - 35,000
18 days ago

Customer Services Team Lead | 4-on 4-off & Customs Training

Travail Employment Group

Worksop
On-site
GBP 60,000 - 80,000
18 days ago

Customer Services Team Leader

Travail Employment Group

Worksop
On-site
GBP 60,000 - 80,000
18 days ago

Senior Customer Service Leader - UK & Europe (Hybrid)

Michael Page (UK)

Sheffield
Hybrid
GBP 53,000 - 58,000
19 days ago

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Business Development Executive (Enterprise), Gartner for Customer Service Leaders
Gartner
Greater London
On-site
GBP 60,000 - 90,000
Full time
16 days ago

Job summary

A leading global research and advisory firm in Greater London is looking for a Business Development Executive to expand their presence. The role includes driving new business opportunities, managing the entire sales cycle, and engaging with C-Level executives to deliver value. Ideal candidates will have 5+ years of B2B sales experience, a solid track record in sales targets, and strong client relationship skills. The firm offers competitive compensation, professional growth opportunities, and a collaborative, inclusive culture.

Benefits

Competitive salary
Generous paid time off
Professional development opportunities
Commission structure

Qualifications

  • 5+ years’ B2B sales experience in complex sales environments.
  • Experience in business development or new-client acquisition.
  • Proven track record of meeting and exceeding sales targets.

Responsibilities

  • Drive new business opportunities and manage sales process.
  • Convert prospects into active clients and manage negotiations.
  • Build a high-quality pipeline and ensure KPI's are met.
  • Forecast and plan accounts on a monthly/quarterly basis.

Skills

B2B sales experience
Client relationship management
Sales forecasting
C-Level engagement

Education

Bachelor's degree
Job description

#LI-ZL1

About this role

Our Business Development teams play a critical role in expanding Gartner’s presence across the global market. Gartner Business Development Executives strategically acquire new clients by cultivating trust‑based relationships with C‑level executives to understand their mission‑critical priorities, then uncovering opportunities to deliver client‑value through the lens of the industry in which they operate. Gartner Business Developers own and drive the full sales cycle, from identifying prospects to closure. They then transition new clients to the account management team for ongoing value delivery.

Our Business Development teams are relentless about building trust‑based, value‑add relationships with clients, delivering long‑term client value, and building their book of business over time. Business developers are results driven, client committed, and highly collaborative.

Business Developers will be given a territory of Large Enterprise prospects, which may be completely new prospects with no existing spend or could be clients within other Gartner areas. In our GBS Large Enterprise segment, Business Developers work with prospects with +$1 bil in annual revenue.

What you will do
  • Seek out and drive new business opportunities with new‑to‑Gartner organizations across your territory, from initial client outreach to close, targeting Large Enterprise organizations.
  • Convert viable prospects into active Gartner clients, owning the full sales conversation and negotiation, through to the transition of new clients to the account management team.
  • Continually build a pipeline of high‑quality opportunities to deliver against your sales metrics ensuring KPI’s are met.
  • Align the right combination of insight, guidance, and practical tools to bring value to the partnership.
  • Quota responsibility for your assigned territory.
  • Manage complex high‑revenue sales across matrix and diverse business environments.
  • Own forecasting and account planning on a monthly/quarterly/annual basis.
What you will need
  • 5+ years’ B2B sales experience, preferably within complex, intangible sales environments.
  • Business development or new‑client acquisition experience in a selling role highly desired.
  • Experience selling to and/or influencing C‑Level Executives.
  • Proven track record meeting and exceeding sales targets.
  • Proven ability to precisely manage and forecast a complex sale process.
  • Willingness to conduct travel as needed.
  • Bachelor's degree desired
Progression within Business Development Executive Roles

Gartner offers a lifetime of opportunities driven by our growth. How far you go is driven by your passion and performance.

Gartner has a promote‑from‑within culture and limitless opportunities for progression. Gartner leaders embrace this culture and are focused on helping associates achieve success in the current role, as well as coaching associates to the next role or path, whether it be more senior BD levels, account management paths, or sales leadership.

Typical internal promotions include:

  • Business Development Director
  • Team Lead
  • Sales Manager

Most of our Sales Managers and Team Leads are hired internally as part of our progression path.

What you will get
  • Competitive salary, generous paid time off policy, charity match program, and more!
  • Uncapped commission structure
  • World‑class sales training programs and skill development programs
  • Annual "Winners Circle" event attendance at exclusive destinations for top performers
  • Collaborative, team‑oriented culture that embraces inclusion
  • Professional development and career growth opportunities
Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:104781

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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