Customer Services Team Leader

Nuffield Health; Royal Leamington Spa; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Royal Leamington Spa is looking for a Customer Service Advisor Team Leader. The successful candidate will manage a team, ensuring quality standards in service delivery. Key responsibilities include performance management, recruitment, and overseeing administrative functions. A proactive, methodical approach is required, along with experience in customer service and CRM systems like Salesforce. Attractive benefits include gym membership, health assessments, and other wellbeing rewards.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in a team leadership position is preferred.
• Proven experience managing a team in a customer service environment.

Responsibilities

• Ensure standards and timescales are met by customer service advisor team.
• Manage scheduling and performance of up to 10 FTE.
• Conduct recruitment and training for new staff.
• Oversee absence management and performance reviews.

Skills

Experience in Customer Service

Proactive approach

Methodical approach to task management

Understanding of CRM systems (Salesforce)

Team player

Job description

Customer Service Advisor Team Leader

Warwickshire Hospital | Administration | Permanent | Full Time

Up to £31,415 per annum depending on experience

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

Our Warwickshire Hospital has an opportunity for a Customer Service Advisor Team Leader. You will be the direct leader for our team of Customer Service Advisors, and have an important part in the Hospital’s performance.

As our Customer Service Advisor Team Leader, you will:

• Ensure the work within the customer service advisor team meets all required standards and timescales
• Ensure all patient quotes, data and information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format
• Work alongside Clinic Bookings to ensure clinics are open and closed appropriately, allowing consultants to maximize their clinic time
• Work closely with the Patient Services Manager to enhance processes across all administration departments
• Ensure that work is carried out to deadlines and within agreed working practices and procedures
• Responsible to ensuring that team complete mandatory training within timescales provided
• Lead the co‑ordination, performance management and staff rota scheduling for a team of up to 10 FTE
• Follow the recruitment process and conduct interviews
• Participate in the induction, training and mentoring of new staff
• Responsible for all absence management and annual leave including return to work interviews
• Manage your time effectively between managerial workload and administrative duties
• Complete regular 1‑2‑1 meetings and team meetings
• Conduct annual performance development reviews
• Works closely with the heads of all departments to ensure smooth and efficient admin processes

To succeed as a Customer Service Advisor Team Leader, you will need:

• Experience in Customer Service
• A forward thinking, proactive approach
• Methodical approach to task management
• A good understanding of CRM systems such as Salesforce
• A team player

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Warwickshire Hospital

Nuffield Health Warwickshire Hospital specialties include orthopedics, spinal surgery, eye care, oncology, diagnostic imaging, and general surgery. We are located on the outskirts of Royal Leamington Spa with easy access by rail and road – we have a large, free car park.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.