Customer Service Representative jobs in United Kingdom

AMS Pilot is an Amazon agency that guarantees an increase in client's net profit. Our clients are sellers on Amazon, and their geography includes the USA, the UK, Europe, and Ukraine.

Our agency analyzes the entire business unit economics and calculates a profit-increasing strategy through PPC advertising, as well as performs all necessary listing optimization processes. We don't just do PPC advertising; we create pure profit for the client.

Our mission is to become a trusted partner for brands and help them deliver the value of their products to as many people as possible and achieve outstanding results without making unrealistic forecasts.

AMS Pilot company values can be found here

Location: Remote, the team is based in Ukraine and the UK.

• Set up, manage, and optimize TikTok Shop for the brand or clients, ensuring seamless integration with e-commerce platforms.
• Develop and implement creative strategies to enhance product visibility and audience engagement.
• Collaborate with marketing and content teams to create engaging, interactive, and conversion-focused TikTok content.
• Launch and manage TikTok Shop ad campaigns, analyze their effectiveness, and optimize for maximum ROI.
• Assist clients with onboarding to TikTok Shop: training, account setup, and platform support.
• Troubleshoot technical and operational issues for clients, liaising with TikTok Support to resolve problems.
• Manage product listings: creation, updating descriptions, ensuring high-quality images, and maintaining price accuracy.
• Oversee affiliate and partnership programs, recruit influencers, and track collaboration effectiveness.
• Analyze sales, user behavior, and competitive landscape to develop growth strategies.
• Monitor trends, algorithms, and new TikTok features, implementing best practices to enhance TikTok Shop performance.

• Experience managing e-commerce platforms, particularly TikTok Shop or similar social commerce channels.
• Deep understanding of TikTok algorithms, advertising tools, trends, and user engagement.
• Ability to develop and execute strategies that drive sales and brand awareness.
• Experience collaborating with influencers and content creators for product promotion.
• Strong analytical skills: ability to interpret data, evaluate campaign performance, and make data-driven decisions.
• Excellent communication and organizational skills with a client-focused approach.
• English proficiency at B1+ level for client interactions and international partnerships.
• Attention to detail and ability to handle multiple projects simultaneously.

• Previous experience in social commerce or digital marketing.
• Experience managing partnership programs and affiliate marketing.
• Proficiency in TikTok analytics and reporting.

• Fully remote work
• Paid vacation of 18 working days per year (24 calendar days), 5 sick leave, 4 public holidays
• Leadership with clear values and expectations from employees
• World-class team, high standards of work
• Ability to negotiate and seek win-win relationships
• Clients that we clearly select according to our values and project interest