Customer Service Representative jobs in Chili

Butlr is on a mission to make the built environment people-aware. We live and work in houses and buildings that aren't aware of their inhabitants. We heat and cool spaces when no one is in them, clean areas that haven't been used, and lease office space that no one is using. Our vision is to enable smarter buildings and increase the quality of life while respecting privacy.

Spun out of the MIT Media Lab in 2019 with offices in Silicon Valley and Boston, Butlr was founded by Forbes 30 Under 30 entrepreneurs Honghao Deng and Jiani Zeng. Butlr pioneers in space occupancy and people sensing technologies and delivers rich spatial intelligence for workplace, retail, and healthcare use cases. We help customers revolutionize the way they operate in human-centric environments, ensuring efficiency and productivity at every step.

We are backed by top venture capital institutions and strategic investors such as Foundry Group, Tiger Global, Qualcomm Ventures, E14 Fund, and Carrier, among others. We are recognized as one of Fast Company's "2024 Most Innovative Companies", Inc. Magazine's "2023 Best in Business'' (AI & Data Category), World Economic Forum's Top Innovator in YES San Francisco Challenge, among other awards/recognitions. We operate with top occupiers, landlords, care facilities, and service providers in North America, Europe, and Asia. We pride ourselves in providing exceptional solutions and service to numerous prestigious customers, tech giants, and world's largest conglomerates and brands.

We are hiring talented and passionate people to join our team to help us continue our rapid growth.

Butlr is looking for an experienced and highly self-motivated Senior Account Executive to help continue our rapid growth in Europe. As an early member of our sales team, you will work closely with the Head of Revenue and supporting sales functions to qualify, develop and drive all direct and channel-led sales opportunities. This role is an exciting opportunity for someone looking for a formative role in a rapidly growing team with a vital, unified mission. This role reports directly to the Head of Revenue.

• Minimum of 5+ years working in technology in a sales executive role at a fast-paced market-leading company.
• Demonstrable track record of managing complex sales cycles, meeting/exceeding sales targets and driving large transactions ($1m+ ACV) including expansions from existing accounts.
• Experience in managing and driving complex opportunities, leveraging partner networks, negotiating commercial terms, working collaboratively with other functional teams, and deploying/allocating the appropriate resources to an opportunity.
• Successful sales track record of prospecting into new territories, positioning & selling enterprise software or software-as-a-service enterprise solutions.
• Ability to actively manage multiple projects and priorities in an extremely fast-paced environment.
• Proven track record of building relationships at all levels of an organization.
• Skilled in navigating organizations to find and engage the right contact.
• Excellent communication skills, demonstrated ability to both listen and negotiate.
• Knowledge and practitioner of consultative sales processes and methodologies like MEDDIC.
• Experience selling in the proptech, CRE or Facilities Management domain is preferred but not a requirement.

While there will be much detail and initiatives underlying these, fundamentally we’re looking for someone who can achieve the following objectives with regards to driving sales within net-new and expansion opportunities.

• Consistently hit or exceed quarterly sales quotas.
• Proactively identify sales opportunities and build an active sales pipeline.
• Provide accurate forecasting/pipeline information to management coupled with tight management of key performance metrics.
• Manage a pipeline of customers by leveraging data and internal tools to optimize time for customer effectiveness and impact.
• Manage the full sales cycle with operational excellence, owning deals from prospecting to close with large enterprise customers and channel partners.
• Build and leverage a deep and wide partner network at the field level.
• Effectively position Butlr’s offerings to address prospects’ requirements.
• Deliver detailed demonstration of Butlr’s solutions, leveraging sales support resources when necessary.
• Collaborate with other functional areas to manage the complexity of an enterprise sales cycle.
• Aggressively drive upsells and cross-sells opportunities in existing customer base to ensure a high level of account penetration.

Location: This is a remote position (London, UK preferred)

• World-class team with low ego.
• A work environment that is flexible
• Retirement savings plan
• Flexible time off

Why working at Butlr is great!

We are building a culture that puts people first! We’re a team of engaging, motivated, and intelligent problem-solvers who are committed to making an impact. We believe in fostering a culture of healthy work-life balance, and we encourage an inviting, collaborative, fun work environment.

Butlr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants of all backgrounds to apply!

Disclaimers

Butlr provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.