Customer Service Manager jobs in United Kingdom

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Dunfermline Learning Campus, incorporating Woodmill and St Columba’s High School, is Fife Council’s first Passivhaus building and the largest of its kind in the UK. We are seeking a passionate individual to help develop this building through its early stages and beyond.

The successful applicant will work closely with our FM provider, acting as the main contact for Hard FM services. You will interface with building occupants, suppliers, and the soft FM team. The key objectives are to deliver exemplary hard FM services, meet contractual obligations, and maintain control over spend and budgets.

1. Manage and deliver contracts related to FM services, including PPM, reactive maintenance, repairs, projects, lifecycle works, and small works, in a customer-focused and professional manner.
2. Assist in negotiating and placing work orders following the organisation’s buying policy, ensuring cost-effectiveness and professionalism.
3. Conduct performance and condition surveys of plant and equipment, reporting results and recommendations.
4. Manage and schedule reactive and planned maintenance within budget constraints.
5. Maintain up-to-date records related to Hard FM in compliance with legislative and organisational requirements.
6. Perform AP duties, including LV and HV electrical processes, confined space control, and permit reviews.
7. Manage and develop mechanical and electrical services, ensuring compliance with current legislation and overseeing statutory testing, inspection, and record-keeping.

The role is primarily based on-site at the campus with a blended working approach. It is anticipated that the post will expand to include additional schools as the position develops.

A link to the role profile is included at the bottom of the advert for more details about the job and the ideal candidate.

Qualifications:

• Educated to Degree Level in a relevant discipline (Facilities, Electrical, Mechanical, etc.).
• Minimum 5 years’ experience as a Project Manager or Facilities Manager in Hard Services.
• Experience in Health & Safety management, preferably holding IOSH or NEBOSH accreditation.

Skills and Experience:

• Excellent written and oral communication skills.
• Proficient in IT and computer skills, with knowledge of IT systems and software such as CAFM and Microsoft Suite.
• Experience working under tight deadlines.
• Knowledge of construction industry issues, legislation, practice, and CDM regulations.
• Experience managing sub-contractors.