Service Manager

Vallum Associates; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Greater London is seeking a seasoned professional with over 10 years of experience in Service Management. The ideal candidate will have a strong understanding of ITIL principles and proven success in leading service transformations. Excellent stakeholder engagement and communication skills are crucial, as you will work closely with engineering and operations teams to develop scalable service models. This is an exciting opportunity to contribute to innovative service delivery in a fast-paced environment.

Qualifications

• 10+ years’ experience in Service Management or Application Service Ownership within enterprise or multi-vendor environments.
• Proven experience leading discovery and transition phases for large-scale service transformations.
• Strong understanding of ITIL principles, alongside modern DevOps and SRE practices.
• Demonstrated success defining SLAs, KPIs, and measurable performance frameworks.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Design service models that scale by collaborating with engineering and operations teams.

Job description

Job Description

• 10+ years’ experience in Service Management or Application Service Ownership within enterprise or multi-vendor environments.
• Proven experience leading discovery and transition phases for large-scale service transformations.
• Strong understanding of ITIL principles, alongside modern DevOps and SRE practices.
• Demonstrated success defining SLAs, KPIs, and measurable performance frameworks.
• Excellent stakeholder engagement and communication skills — able to balance structure with flexibility in fast-paced environments.
• Experience working with engineering and operations teams to design service models that scale.
• ...