Customer Service Manager jobs in United States

Job summary

A leading holiday accommodation provider is seeking a Cleaning Services Manager in Essex to lead and motivate a dynamic cleaning team. You will ensure exceptional guest experiences, oversee performance management, and maintain compliance with health and safety standards. The ideal candidate will have proven experience in a similar role, strong leadership skills, and the ability to work efficiently under pressure. Join us to make a significant impact on our operations and help foster an outstanding service culture.

Benefits

Qualifications

• Proven experience in leadership roles within cleaning operations or facilities.
• Strong leadership and communication skills with experience managing large teams.
• Ability to maintain attention to detail in a fast-paced environment.

Responsibilities

• Lead and motivate the cleaning team to achieve targets and maintain service excellence.
• Ensure guest satisfaction by addressing concerns and improving service.
• Monitor team performance, providing feedback and conducting performance reviews.
• Oversee scheduling, budgets, and resources to maximize efficiency.
• Ensure compliance with health and safety regulations and company policies.
• Resolve operational issues quickly to maintain smooth operations.
• Support team development through training, mentoring, and growth opportunities.