Service Manager

MUVE Healthcare Group; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking a compassionate and experienced Service Manager to oversee supported living services for adults with complex needs in England. You will lead staff, ensure compliance with CQC standards, and promote a culture of dignity and empowerment. The ideal candidate has at least 2 years of management experience in complex care or supported living and strong leadership skills. This position offers a full-time contract with competitive salary.

Qualifications

• Minimum 2 years experience in a management role within supported living or complex care.
• Proven experience supporting adults with complex needs, learning disabilities, autism, or mental health.
• Strong knowledge of CQC regulations and compliance standards.

Responsibilities

• Lead, motivate, and manage staff teams across supported living services.
• Ensure all services operate in line with CQC regulations and company policies.
• Oversee care planning, risk assessments, and person-centred support delivery.

Skills

Leadership

Communication

Problem-solving

Knowledge of CQC regulations

Team management

Education

Level 5 Diploma in Leadership and Management for Health & Social Care

Job description

Service Manager (Complex Supported Living)

Location : England

Salary : Competitive

Job Type : Full-time, Permanent

Are you an experienced and compassionate leader with a passion for delivering exceptional support to individuals with complex needs?

We are seeking a Service Manager to oversee our Complex Supported Living services across England, ensuring high-quality, person-centred care and operational excellence.

About Marva Group

Marva Group is a dynamic and fast-growing parent company with a diverse portfolio of healthcare businesses, including care homes, recruitment services, domiciliary care, and specialist health solutions. We are committed to delivering excellence across the healthcare continuum by empowering our subsidiary companies through strategic oversight, shared services, and a unified vision of care.

About the Role

As the Service Manager, you'll be responsible for the day‑to‑day management of supported living services for adults with complex needs, learning disabilities, autism, and mental health conditions.

You will lead and develop your teams, ensure compliance with CQC standards, and drive a culture of dignity, empowerment, and independence for the people we support.

Responsibilities

• Lead, motivate, and manage staff teams across supported living services.
• Ensure all services operate in line with CQC regulations and company policies.
• Oversee care planning, risk assessments, and person-centred support delivery.
• Manage service budgets and ensure financial sustainability.
• Support with recruitment, training, and staff development initiatives.
• Build positive relationships with families, professionals, and local authorities.
• Monitor quality and implement continuous improvement plans.
• Take part in on‑call management as required.

Requirements

• Minimum 2 years experience in a management role within supported living or complex care.
• Proven experience supporting adults with complex needs, learning disabilities, autism, or mental health.
• Strong knowledge of CQC regulations and compliance standards.
• Excellent leadership, communication, and problem‑solving skills.
• Ability to manage multiple sites or services effectively.
• Level 5 Diploma in Leadership and Management for Health & Social Care (or willingness to work towards it).
• Full UK driving licence and access to your own vehicle.