Customer Service Manager jobs in United Kingdom

Our Company are recruiting a field based Account Manager to join our Ruminant team, covering North/Central England. In this field-based role, you will be responsible for overseeing the relationships of the company with its most important customers in the North/Central region. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The portfolio you will be involved with is Biopharma POM VPS range and Identification for cattle and sheep.

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

• Degree level or relevant qualification
• Proven experience as key account manager
• Understanding of the Agricultural Retail sales function
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organisational skills
• Ability in problem-solving and negotiation
• Good time management, project management and organisational skills

If you are passionate about making a difference in the lives of animals and humans alike, and possess the qualifications and attributes described above, we would love to hear from you.

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.