Strategic Account Manager

monday.com; City Of London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading project management platform in the UK is seeking a Strategic Account Manager to manage enterprise-level accounts. The role involves understanding customer needs, building relationships, and driving expansion opportunities. The ideal candidate has over 5 years of experience in enterprise SaaS sales and strong communication skills.

Qualifications

• 5+ years of enterprise SaaS sales experience.
• 4+ years of account management experience with large accounts.
• Expertise in managing the full sales cycle.
• Ability to build relationships with executives.

Responsibilities

• Own and manage a portfolio of enterprise-level accounts.
• Build and identify opportunity signals for expansion.
• Consult with customers and drive change in their organizations.
• Implement internal promotion programs within customer organizations.

Skills

Enterprise SaaS sales experience

Account management

Customer-facing skills

Presentation skills

Written and verbal communication

Job description

Description

We're looking for a Strategic Account Manager to join our expanding enterprise sales team! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers.

The Consulting team is goal-oriented, customer-centric and comfortable dealing with big numbers. With our end-to-end consultative approach, we gain a deep understanding of our customers' pains and processes to create a tailored solution to derive maximum value from monday.com. We are quick thinkers, initiative-takers, not afraid to go the extra mile.

Responsibilities

• Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer
• Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROI
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
• Be an expert on the monday.com platform, with a deep understanding of our capabilities and value
• Consult with customers on their internal processes and challenge leaders to drive change across their organization
• Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com
• Partner with others at monday.com to ensure successful account management and surface customer inputs back

Requirements

• 5+ years of enterprise SaaS sales experience
• 4+ years of account management experience working with large, enterprise-level accounts (150-500K ACV) and carrying an annual quota of 1MM+
• Own the full sales cycle, from identifying expansion opportunities, to building the relationships with key stakeholders to negotiation and contracting
• Strong customer-facing and presentation skills with ability to establish credibility with executives
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy