Membership Experience Host - Merthyr Tydfil

Everlast Gyms; Abercanaid; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness club in Abercanaid is seeking a dedicated individual to enhance member experiences through excellent customer service and operational support. Ideal candidates are outgoing, passionate about fitness, and able to handle multiple responsibilities, including membership retention and cleanliness standards. This role offers a flexible schedule and the opportunity to participate in continuous development.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free gym membership

Monthly Frasers Champion bonus

Opportunity to deliver personal training sessions

Qualifications

• Outgoing personality with a positive mindset.
• Competent in administrative duties.
• Willing to participate in learning and development.
• Passionate about fitness and customer service.

Responsibilities

• Support sales and retention of memberships.
• Contribute to cleaning and hygiene standards.
• Handle member complaints effectively.
• Drive secondary spend KPI targets.

Skills

Customer service

Sales

Fitness knowledge

Administrative duties

Job description

To maximise every member and guest's experience in our club. The key responsibilities include:

• To support the sales and retention of memberships through excellent customer service.
• To contribute to the cleaning and hygiene standards of the club as and when required.
• To be a competent key holder of the club, covering shifts as and when required.
• To have a good understanding of the membership software system.
• Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
• Support the Fitness Manager with Gym Floor.
• Ensure that you have experienced the products and services on offer.
• Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
• To drive the secondary, spend KPI targets.
• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications Needed:

• Of an outgoing personality, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
• Able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, administration and customer service.
• Flexible - to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Target focussed - to support the club with sales and retention towards achieving success for the business.

Everlast Gyms offers a range of benefits, including:

• 20% discount across all facias.
• Frasers 1000 bonus scheme.
• Free Gym membership.
• Monthly Frasers Champion - winners get double their salary for the month.
• Opportunity to deliver personal training sessions.