Customer Service Advisor — Build Rapport & Solve Problems

Sitel Corp.; Motherwell; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading customer service company is looking for both new and experienced customer service advisors to join their team in Motherwell. This full-time, permanent position offers family-friendly working hours and a supportive multicultural environment. Successful candidates will deliver excellent customer service, be resilient, and enjoy building rapport with customers. Benefits include access to a financial management app and engagement events to enhance team spirit.

Benefits

Engagement events

Access to financial management app

Catering services on-site

Qualifications

• Willingness to learn new skills.
• Ability to remain polite when dealing with challenging customers.
• Enjoy building rapport with people.

Responsibilities

• Deliver excellent customer service.
• Work with customers to solve their problems.

Skills

Willingness to learn new skills

Resilience in challenging situations

Excellent communication skills

Problem-solving with customers

Previous utilities experience

Job description

A leading customer service company is looking for both new and experienced customer service advisors to join their team in Motherwell. This full-time, permanent position offers family-friendly working hours and a supportive multicultural environment. Successful candidates will deliver excellent customer service, be resilient, and enjoy building rapport with customers. Benefits include access to a financial management app and engagement events to enhance team spirit.