Wakefield-based 1st Line IT Support Specialist

First Choice; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading customer service provider in the UK is seeking a Customer Service - IT professional. The role involves providing first line support for technical queries and requires excellent communication and administrative skills. Candidates should have prior customer service experience and a positive approach. Benefits include additional leave, company pension, and on-site parking. The working schedule is Monday to Friday with opportunities for overtime.

Benefits

Additional leave

Casual dress

Company events

Company pension

On-site parking

Qualifications

• Demonstrable experience in customer service roles.
• Ability to communicate effectively both orally and in writing.
• Strong administrative capabilities.

Responsibilities

• Provide first line support for incidents and problems.
• Document actions taken to resolve customer enquiries.
• Escalate complex issues as necessary.
• Monitor performance through statistical reporting.

Skills

Excellent communication skills

Excellent administrative skills

Previous customer service experience

Positive can-do approach

Ability to work well in a team and independently

Job description

A leading customer service provider in the UK is seeking a Customer Service - IT professional. The role involves providing first line support for technical queries and requires excellent communication and administrative skills. Candidates should have prior customer service experience and a positive approach. Benefits include additional leave, company pension, and on-site parking. The working schedule is Monday to Friday with opportunities for overtime.