Control Room Operator

Randstad CPE; Maidstone; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A major highways management contractor is seeking multiple Control Room Operators to work in Maidstone on a 6-month freelance contract. Positions will involve providing customer service, alerting emergency services, and managing incidents on the M25. Candidates must have some customer service experience, the ability to drive, and be prepared for training at the South Mimms Centre. The role offers £20.00 per hour with a shift pattern of 4 days on and 4 days off.

Qualifications

• Some level of customer service experience.
• Ability to drive to work as the site is near Dartford Crossing.
• Willingness to train at the South Mimms training Centre.

Responsibilities

• Provide customer service support in a control room.
• Alert emergency services and highways operatives of incidents.
• Log incident information and manage clean-up arrangements.

Skills

Customer service experience

Ability to drive

Job description

Job Description

Are you an experienced Control Room Operator? My client, a major highways management contractor are looking for multiple Control Room Operators / Customer Service Agents to work with them on a 6 month contract! This Dartford based role will include working in a team in a control room environment where you will have a mixture of busy and quiet shifts. Duties include providing customer service support, alerting the emergency services and highways maintenance operatives aware of any incident's on the M25, deploying resource, logging all incident information and a comprehensive timeline as well as making arrangements of the clean up and repair.

The selected candidates will be working 48 hours a week on shift patterns of 4 days on, 4 days off - this is made up for 2 Day shifts and 2 Night shifts!

Offering: £20.00 per hour!

You must be able to drive for this role as the office is based right by the Dartford Crossing so you will need to drive to work. The selected candidate will also need to spend up to 2 weeks in the South Mimms training Centre.

This is a freelance role so you will be paid WEEKLY via Randstad as the agency.

We are open to all candidates with some level of customer service experience whether it be in similar control room roles, working in a retail store, supermarket, delivery driver or roles where you are used to being on the phone ie. the emergency services.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Info

Job Title: Control Room Operator

Company:

Location: Maidstone, Kent

Posted:

Closes: Jan 18th 2026

Sector: Administration

Contract: Contract

Hours: Full Time

Welcome to Fresh Jobs the place to find the freshest job vacancies and career advice.