Supply Chain Job - Product Operations Coordinator - London

People First Team Japan/ピープルファーストチームジャパン; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading sports recovery brand in Central London is seeking a logistics professional to ensure high standards in product management and quality assurance. You will coordinate between customer service, product sourcing, and suppliers while managing inbound logistics. The role offers a salary between £35,000 and £40,000 per annum and includes benefits like gym access and a yearly bonus within a hybrid work model.

Benefits

25 days annual leave

Yearly bonus

Gym

Strong career development opportunities

Qualifications

• Experience in product operations, supply chain, or logistics coordination.
• Confident with coordination in manufacturing settings.
• Strong communication to produce reports.

Responsibilities

• Manage product documentation and internal knowledge bases.
• Liaise with customer service and suppliers.
• Track and coordinate inbound logistics effectively.

Skills

Logistics

Supply Chain

QA

Customer Service

Electronics

Tools

Google Drive

Excel

Job description

Generous benefits package including 25 days annual leave plus bank holidays, yearly bonus, hybrid working, gym, strong career development opportunities.

The Skills You'll Need: Logistics, Supply Chain, QA, Customer Service, Electronics

Your New Salary: £35-£40K per annum

Location: Central London

Job Status: permanent, hybrid (4 days a week in office)

Start Date: end of February

Working Hours: 37.5 hp/week, Monday-Friday, 8am-5pm or 9am-6pm

Who You'll Be Working for: One of the UK and EU’s fastest-growing sports recovery and fitness e-commerce brands.

What You'll Be Doing Each Day:

You’ll be working on a range of innovative Sports Recovery Technology products, supporting inbound freight, product management, quality assurance, and operational documentation. This role acts as a key bridge between product sourcing, customer service, and operations—helping to ensure our products meet the highest standards through out their lifecycle.

Responsibilities:

• Take point on product documentation, ensuring internal knowledge bases are accurate and current during product development.
• Liaise between Customer Service, Product Sourcing teams, and suppliers to identify, raise and resolve product queries and faults.
• Maintain fault tracking, spot trends in fault data, and support corrective action follow‑through.
• Support the team within inbound logistics by tracking shipments, assisting with freight coordination, and keeping ETAs up to date.
• Coordinate delivery booking-in with UK & EU warehouses, flagging delays, shortages, or discrepancies early.
• Support shipping/inbound documentation to ensure smooth warehouse intake.
• Maintain organised digital records in Google Drive for easy cross‑team access.

The Skills You'll Need to Succeed:

• Previous experience in product operations, supply chain, logistics coordination, QA/QC, or a related role for physical consumer products or electronics sectors.
• Confident coordinating with offshore manufacturers and third‑party warehouse partners.
• Strong written and verbal communication, able to produce clear reports and documentation.
• Highly organized with excellent attention to detail and follow‑through.
• Comfortable working with simple data in Sheets/Excel to spot trends and summarize findings.
• Start‑up mindset: proactive, adaptable, and happy working across multiple functions.
• This role may include occasional trips to China (for factory follow‑ups, or team off‑sites) — all visa costs and arrangements supported.

WewouldbegratefulifyoucouldsendyourCVasaWorddocument. Ifyourapplicationissuccessful, youwillbecontactedwithin7days. We regret that due to the high volume of applications we cannot provide feedback on individual CVs. Please note we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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