Customer Service jobs in United Kingdom

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store while actively participating in prioritising deliveries, organising the warehouse, and replenishing shelves.
• Managing a full store operation overnight, being responsible for the entire shift and the safety and wellbeing of colleagues.
• Ensuring high standards are maintained to prepare the store for opening and serve customers effectively.
• Managing people, including performance, capability, disciplinary actions, scheduling, and payroll.

Our nightshift managers work full-time hours over 4 nights, typically from 22:00 to 08:00, with a £4,500 premium on top of the base salary.

What makes a great nightshift manager:

• Comfortable with nightshift work and adaptable to its physical and mental demands, ensuring a safe and healthy environment for the team.
• Previous line management experience in a fast-paced, operational setting.
• Resilient to the physical and mental challenges of night shifts.
• Provides excellent customer service and coaches the team to do the same.
• Experience with monitoring KPIs or other performance indicators.
• Capable of managing disciplinary, performance, and employee relations issues.
• Confident leading operations independently in the absence of senior management.
• Committed to inclusivity in all aspects of work.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. Benefits include:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on weekends and at Argos on paydays.
• An annual performance-based bonus scheme.
• Free food and hot drinks in stores.
• Generous holiday, maternity, and paternity leave.
• Matching pension contributions of 4-7.5%.
• Sainsbury’s share scheme for investment at discounted rates.
• Wellbeing support including counselling, legal, and financial advice.
• Colleague networks for support and development.
• Cycle to Work scheme for biking to work.
• Discounts on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to diversity and inclusion, supporting colleagues with family leave, carers’ support, resources, mentorship, training, and career development. Our networks and initiatives foster a culture of respect and representation. For more details, please see here.

If you need reasonable adjustments during the application or interview process, please let us know, and we will support you.

Leading in our stores:

Our management teams drive our business with leadership, service passion, and opportunity awareness. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, creating rewarding work and exceptional shopping experiences. This is how we bring our purpose to life, one action at a time.