Customer Experience Agent — Auto Sales & Renewals

Thales Group; Cheadle; On-site; GBP 26,000; Full time

Job summary

A leading automotive business is seeking a Customer Experience Agent in Cheadle. The successful candidate will handle customer inquiries via phone and email, schedule appointments for sales, and ensure customer satisfaction through proactive communication. Ideal candidates should have strong customer service skills, experience in a contact center, and be results-driven. This role offers a salary of £12.24 per hour plus bonuses, with rotational shifts including Saturdays.

Qualifications

• Previous experience in customer service, ideally in a contact centre.
• Excellent verbal and written communication skills.
• Customer-first approach and motivation to succeed.
• Proven sales skills with the ability to work to targets.
• Ability to handle pressure in a busy call centre environment.
• Empathetic and results-driven attitude.

Responsibilities

• Handle telephone and email enquiries effectively.
• Schedule sales appointments and ensure smooth handovers.
• Engage with customers via live chat with professionalism.
• Conduct follow-up calls to ensure customer satisfaction.

Skills

Customer service experience

Communication skills

Sales skills

PC literacy

Problem-solving

Attention to detail

Job description

A leading automotive business is seeking a Customer Experience Agent in Cheadle. The successful candidate will handle customer inquiries via phone and email, schedule appointments for sales, and ensure customer satisfaction through proactive communication. Ideal candidates should have strong customer service skills, experience in a contact center, and be results-driven. This role offers a salary of £12.24 per hour plus bonuses, with rotational shifts including Saturdays.