Senior Client Service Lead — Anti-Fraud & Automation

Turner Townsend; Yeovil; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading financial services institution is seeking a Client Service Manager - Senior Associate in Yeovil, United Kingdom. This pivotal role focuses on leading client service operations, managing a team, and driving process improvements. Candidates should have significant experience in customer service management, along with skills in anti-fraud strategies and process automation. The position offers the opportunity to influence decision-making and create efficient workflows while ensuring high-quality client service delivery.

Qualifications

• Significant experience in managing customer service teams.
• Proven track record in planning and resource allocation.
• Knowledge in implementing anti-fraud strategies.

Responsibilities

• Lead the implementation of client service goals and objectives.
• Utilize anti-fraud awareness to safeguard clients.
• Drive process automation initiatives for efficiency.

Skills

Client service management

Anti-fraud expertise

Conflict management

Process automation

Relationship management

Tools

Banking software

Data analytics tools

Job description

A leading financial services institution is seeking a Client Service Manager - Senior Associate in Yeovil, United Kingdom. This pivotal role focuses on leading client service operations, managing a team, and driving process improvements. Candidates should have significant experience in customer service management, along with skills in anti-fraud strategies and process automation. The position offers the opportunity to influence decision-making and create efficient workflows while ensuring high-quality client service delivery.