Customer Service jobs in Regno Unito

We are excited to recruit a Clinical Office Coordinator to join our Ophthalmology team. This is a full‑time role.

The successful applicant will deliver high‑quality customer service, exhibit excellent communication skills and understand delivery of healthcare services. You will demonstrate commitment to care quality, performance delivery, teamwork, problem‑solving and independent work. Knowledge of the 18‑week patient pathway is preferable but training will be provided. Experience with Cerner, Luna, CRIS and Dictate‑IT is desirable, though not essential.

• Complete dictated letters within agreed timescales.
• Respond in a timely manner to all patient and agency enquiries via email, telephone and postal communication.
• Escalate concerns over longer waits to the Team Leader.
• Highlight potential breaches or delays in the patient pathway to the Team Leader, Patient Pathway Team or Manager following the Trust’s escalation policy.
• Dispose of outstanding uncashed clinic outcomes on Cerner.
• Assist with changes to clinic templates as directed by the Team Leader/Service Manager.
• Attend regular team meetings arranged by the Team Leader/Line Manager.
• Maintain confidential, high‑quality relationships with patients, GPs and staff.

• Essential – Previous administration experience.
• Essential – Experience working in a busy office and dealing with conflicting demands.
• Essential – Experience in a front‑line position with the general public.
• Desirable – NHS experience.
• Desirable – Knowledge of NHS systems and procedures.

• Excellent pension scheme and annual leave entitlement.
• On‑site nurseries, staff cafés and parking.
• Support in career development.
• Salary Sacrifice schemes – wage stream, lease cars, Cycle to Work schemes and home electronics.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Candidates will be required to submit a Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Ashford & St. Peter's Hospitals NHS Foundation Trust

Ashford Hospital
London Road
Ashford
TW15 3AA

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

• Reference number: 323-AC6008-SK
• Job location: Ashford Hospital, London Road, Ashford, TW15 3AA
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,860 to £31,671 a year pa inc. HCAS
• Contract: Permanent
• Working pattern: Full‑time

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

For more information about a career at ASPH please visit: www.asph-careers.org