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Job Description Summary

Job Description

JOB TITLE: Chief Controls Manager

SALARY: £65,385 - £72,650

LOCATION(S): Edinburgh, Bristol, Manchester, or Leeds

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of the above offices

About this opportunity

Our Chief Controls office is a core part of the Group COO Chief Operating Office; a team where our colleagues are valued and supported to become experts in what they do and grow their careers!

The Chief Controls Office is key in driving the transformation of the GCOO’s control environment as mandated through the group-wide Resetting Risk Management Programme. This includes delivering an effective and robust control framework, providing assurance on the Group COO's control environment, and offering SME insights into remediation, ongoing compliance, and continuous improvement.

We are looking for a Chief Controls Manager to provide insightful, high-quality analysis and evaluation in alignment with the Group’s Enterprise Risk Management Framework!

Accountabilities include:

• Working with control specialist leadership to support the design, optimisation and process mapping of the e2e control environment.

• Working with risk and control owner teams to help deliver against aligned customer, business and strategic outcomes.

• Analysing and assessing control environment effectiveness using a wide range of sources and identifies potential impacts on the business.

• Assisting the development of the first line control management centre of excellence that supports safe growth and enables high quality customer service.

• Supporting development and implementation of control strategy to monitor and test the design and operating effectiveness of the control environment across business processes.

• Organising and preparing documentation, while also gathering and summarising data and information, to produce and maintain standardised risk and control process maps.

• Providing primary leadership for control testing and transactional work, supervising a small group performing junior control management tasks.

• Supporting the ongoing development of control tooling solutions to enable the optimisation and automation of the control environment.

• Supporting timely reporting on the effectiveness and performance of controls and compliance through maintaining effective data quality (KCIs), completeness and accuracy of testing and monitoring activities.

• Assisting in the management of actions on operational risk events and breaches following Risk & Control Self-Assessment (RCSA). Identifying issues and then suggesting and implementing improvements to control environment with guidance from senior colleagues.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

• Experience of data-led control management and the practical implementation.

• Experience of strong organisational skills to manage the preparation of documentation that includes summarising data and information to produce and maintain standardised risk and control process maps.

• Ability to provide support to the ongoing development of control tooling solutions to enable the optimisation and automation of the control environment.

• Ability to understand and assimilate different sources of data and complex information to support with effective problem solving that leads to relevant conclusions and recommendations.

• Experience in demonstrating strong analytical skills to assess control environment efficiency, applying a wide range of information and sources to identify potential impacts on the business

• Demonstrate leadership in control testing activity to enable the production of concise reporting outputs on the effectiveness and performance of controls and compliance.

• Innovate to go faster by taking responsibility for challenging existing processes; being an early adopter of change and viewing advancements in technology as opportunities to help us deliver for our customers.

• Inspire others by building rapport and gaining commitment through strong personal identity. Embracing diverse viewpoints; demonstrated in the way you do business and collaborate with others.

• Display a willingness to learn and embrace new experiences to improve both your personal and team skills.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.