Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower

Jumeirah; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hospitality group in the United Kingdom seeks a candidate to warmly greet guests and ensure they feel comfortable upon arrival. Responsibilities include scheduling dining reservations, providing personalized service, and facilitating restaurant bookings. Successful candidates will demonstrate proactive customer service and integrity while respecting cultural differences. Competitive salary and benefits are offered, including extra holidays and wellness programs.

Benefits

Competitive salary + excellent service charge

Extra holiday for milestone birthdays

Life insurance and pension scheme

Dry cleaning of uniform

Meals on duty

Employee assistance and wellness programmes

Discounts on F&B and spa treatments

Qualifications

• Proactive approach to assist guests with positive body language.
• Team player and active listener.
• Respect and understanding of cultural differences.

Responsibilities

• Greet guests warmly and ensure they feel comfortable.
• Schedule dining reservations and coordinate special services.
• Escort guests to tables and present menus promptly.
• Familiarize with the menu to answer guest queries.

Skills

Customer service orientation

Proactive listening

Team player

Integrity

Positive body language

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.

About The Hotel

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.

About the Job

• Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival.
• Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP.
• Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards.
• Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating.
• Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings.
• Provide personalized attention to VIP and regular guests/residents, maintaining knowledge of their preferences, allergies, seating choices, and privacy needs.

About you

• Proactive approach to assist guests displaying positive body language
• Team Player, Pro-active listener
• Displays integrity in dealing with guests and colleagues
• Respects values and cultural difference
• Strong Customer service orientation and ownership

Benefits include

• Competitive salary + excellent service charge
• Extra holiday for milestone birthdays
• Life insurance and pension scheme
• Dry cleaning of uniform or business attire
• Meals on duty
• Employee assistance and wellness programmes
• Discounts on F&B and spa treatments
• Taxi service after hours
• Ongoing training and development
• Cycle scheme, dental cashback, eye test discounts
• Internal and external transfer schemes