Community Housing Assistant

Home Group Limited; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading housing organization in the UK is seeking a Community Housing Assistant to provide exceptional face-to-face customer support in Whitehaven, Cumbria. In this hybrid role, you will connect with communities, support housing managers, and handle safety checks, all while enjoying benefits like flexible hours and a comprehensive training package. Ideal candidates will be proactive and possess a strong passion for customer service. You'll have the opportunity to make a real difference in people's lives!

Benefits

34 days leave including bank holidays

Matching pension contributions (up to 7%)

Health cash plan

Supermarket discounts

Paid time off for volunteering

Qualifications

• A passion for delivering excellent customer service.
• Ability to work proactively and take initiative.
• Understanding of housing management and housing law desired.

Responsibilities

• Provide face-to-face customer support within communities.
• Support housing managers and manage voids processes.
• Carry out routine safety and compliance checks.

Skills

Customer service

Proactive attitude

Collaboration

Technology navigation

Organizational skills

Job description

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in Whitehaven, Cumbria. As our Community Housing Assistant (CHA) you’ll be the face‑to‑face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What's in it for you?

• 34 days leave, pro‑rated (including bank holidays and a "me day")
• Through visibility, customer engagement, and pro‑activity on our estates you'll really get to know our communities
• Support our housing managers in looking after their patches and help improve local neighbourhoods
• Manage voids processes, liaise with local authorities, estate inspections, and meet contractors on site
• Carry out and record routine safety and compliance checks in our buildings and communities
• Manage admin: updating records, ordering, and arranging payment for works to be done

Why join us

Be part of one of the UK's top 10 Great Places to Work! You’ll get great training, support from friendly colleagues and a chance to make a real difference every day.

You have

• A can do positive attitude, proactive and well organised, able to work on your initiative
• A real passion for delivering excellent customer service and a genuine desire to help your customers
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, housing law and universal credit would be ideal (but they’re not deal breakers)
• The ability to use technology to navigate our systems and update customer records
• Valid driving licence and a vehicle insured for business purposes – we pay your mileage
• Standard DBS check (we pay for that)

Benefits

• Matching pension contributions (up to 7%, with life assurance of 3x basic salary)
• Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses
• Paid time off for volunteering
• Hybrid role focused on visibility in the community – most of your time will be spent with customers, with breaks and team catch‑ups in the office or at home
• Flexible working hours – we may adapt your hours – let us know during the interview

The practical bits

This is a hybrid role focused on being visible in the community, so most of your time will be spent with customers, but of course there is time for breaks and team catch‑ups in the office or at home.

Flexible working hours – there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.