Customer Service Adviser jobs in United Kingdom

Elvet Recruitment are seeking enthusiastic and driven Sales Advisors for exciting new opportunities with a leading regional developer based in County Durham. This is a fantastic chance to join a highly respected company, known for providing the highest quality of customer experience whilst exceeding sales and legal targets.

As a Sales Advisor, you'll play a key role in helping customers through every step of their homebuying journey, from first enquiry to completion, ensuring an outstanding experience throughout.

• Lead and motivate the Sales team by setting clear objectives, conducting regular performance reviews, and providing coaching and training to help team members achieve both individual goals and overall company targets.
• Oversee all communication and administration related to home sales, ensuring smooth coordination with Solicitors, Estate Agents, and Financial Institutions. Guarantee all required documentation is accurate, complete, and compliant for audit purposes.
• Manage and monitor the Customer Relationship Management (CRM) system to track team performance, ensuring both sales volume and revenue targets are consistently achieved.
• Take ownership of customer sales complaints, ensuring swift and professional resolution to maintain high levels of customer satisfaction.
• Collaborate closely with internal departments including Construction, Commercial, and Legal to ensure timely updates on plot progress and to support the achievement of completion targets.
• Promote and uphold the company's Health, Safety, and Environmental policies, ensuring full compliance and fostering a safe working environment for all team members.

• Strong communication skills, both written and verbal.
• Confident user of Microsoft Office applications, particularly Excel and Word.
• Proven experience managing a successful sales team, ideally within the housing or property sector.
• Full UK driving licence (essential).
• Relevant apprenticeship, undergraduate or postgraduate qualification — or equivalent professional experience.

• OTE of £50,000+
• Thursday - Monday 10am - 5pm
• 34 days annual leave
• Performance-based bonus scheme

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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Please call Heather Sweetman at Elvet Recruitment to discuss in more detail