Customer Service Adviser jobs in United Kingdom

At Sandwell Children’s Trust we strive for excellence to improve the lives of children. OurSandwell Deal brings together our new improved offering that makes Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.

• Generous annual leave of up to 31 days, plus 5 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.
• We provide competitive expenses for both mileage (55p per mile) and subsistence, plus access to a comprehensive employee benefits scheme.

Please visit The Sandwell Deal via this hyperlink: https://sandwelldeal.co.uk/

Band J SCP 48 – 51 (£60,194 - £63,832 per annum) dependent on experience

Full-time 37 hours per week

Fixed term contract for 12 months

Interviews to be held on the 8th December

We are seeking a dynamic and experienced Service Manager to lead the implementation of the national reforms in children’s social care, with a specific focus on Family Help. This is a pivotal role in shaping and delivering early intervention services that strengthen families and improve outcomes for children and young people.

You will play a key leadership role in driving forward our transformation agenda, working collaboratively with partners across the system to embed a new model of support that aligns with the national direction of travel.

• Lead the development and implementation of the Family Help model in line with national reforms.
• Drive innovation and best practice in early help, partnership working, and support for children in need (Section 17, Children Act 1989). Provide strategic oversight and operational leadership to ensure high-quality, integrated services.
• Build and maintain strong partnerships with internal and external stakeholders.
• Monitor performance, evaluate impact, and ensure continuous improvement.

We are looking for a confident and knowledgeable leader who is passionate about improving outcomes for children and families. You do not need to hold a social work qualification, but you must be able to demonstrate:

• Extensive management experience in children’s services, early help, or a related field.
• Subject matter expertise in strengthening families, early intervention, partnership working, and Section 17 of the Children Act 1989.
• A strong track record of leading service transformation and delivering results.
• Excellent communication, collaboration, and problem-solving skills.

We are looking for a highly skilled and experienced Service Manager to lead on Multi‑Agency Child Protection as part of the implementation of the national reforms in children’s social care. This is a critical leadership role focused on strengthening statutory social work practice and improving outcomes for children at risk of significant harm.

You will be responsible for driving forward a multi‑agency approach to child protection, ensuring that services are responsive, evidence‑informed, and aligned with national reform priorities.

• Lead the development and delivery of multi‑agency child protection services in line with national reforms.
• Provide strategic and operational leadership to ensure high-quality statutory social work practice.
• Champion best practice in safeguarding, risk assessment, and intervention for children in need of protection.
• Work collaboratively with partners to embed a shared vision and integrated approach to child protection.
• Monitor performance, ensure compliance with statutory duties, and drive continuous improvement.

This role requires a confident and knowledgeable leader with a deep understanding of statutory children’s social work. You must hold a recognised social work qualification and be registered with the relevant professional body.

You will also need to demonstrate:

• Extensive management experience in children’s statutory services.
• Subject matter expertise in child protection, including direct experience of frontline practice.
• A strong track record of leading service transformation and delivering improved outcomes.
• Excellent communication, partnership, and leadership skills.

• Be at the forefront of national reform in children’s social care.
• Work in a supportive, forward‑thinking environment.
• Opportunity to make a real and lasting difference in the lives of children and families.

When people join the team at Sandwell they say it feels like they become part of the family…they have #ComeHomeToSandwell. With the work that we have done so far and with the ambitions we have for the future, it’s a really exciting time to join Sandwell Children’s Trust and to become part of our Family.

So, if you think your future could lie with Sandwell Children’s Trust, then we’d love to hear from you.

Sandwell Children’s Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children and young people.

If you require further information on the role or working for us please email recruitment_childrenstrust@sandwell.gov.uk and a member of our Recruitment Team will be happy to give you a call.

Please click on the link below to complete an application form and view The Sandwell Deal

https://sandwelldeal.co.uk/apply/