Customer Development Manager

The Msc; North East; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading shipping company in the UK seeks an experienced account manager to drive TEU growth and enhance customer relationships. The ideal candidate will have a robust background in logistics and sales, with strong communication skills. This home-based role requires extensive regional travel. Offering competitive salary and comprehensive benefits, this position is perfect for a self-motivated individual eager to develop their career in an esteemed company.

Benefits

Competitive salary

Company car

Private health and dental care

Generous pension scheme

Life assurance – 4x salary

25 days holiday

On-site artisan restaurant

Cycle to work scheme

Qualifications

• Proven background in container shipping/logistics is essential.
• Experience in key account management is essential.
• Excellent verbal and written communication skills.

Responsibilities

• Focus on TEU growth and upselling MSC products.
• Proactive customer contact to build relationships.
• Manage individual performance and improvement plans.

Skills

Sales and key account management

Container shipping / logistics

Excellent communication skills

Analytical and results-driven

Microsoft Excel and PowerPoint

Job description

Key Responsibilities

• Focus on TEU growth, profitability, upselling all MSC products and customer profiles
• Regular reporting on customer performance and delivery of budget expectations
• Extensive UK travel in and around Yorkshire, Durham, Northumberland, Tyne & Wear, Cleveland and Lincolnshire for face‑to‑face meetings, along with customer entertainment
• Proactive customer contact to build relationships and update on MSC services and products in line with overall strategy
• Meet agreed KPI's including pipeline management and CRM updates
• Contribute to a positive work climate through a flexible attitude to work, supporting colleagues and living MSC's brand values
• Manage individual performance, implementing improvement plans to create a high‑performance culture
• Set budgets for specified accounts for both imports and exports
• Home based but primarily on the road visiting customers across the sales territory
• Meetings in the Ipswich head office as required

Key Qualifications

• Proven background in container shipping / logistics – essential
• Experience in key account management
• Drive to build relationships with current client base whilst increasing the portfolio of accounts and new customers
• Previous experience in setting and working to budgets
• Proven record in sales and key account management
• Proactive, analytical, results‑driven with ability to manage deadlines
• Excellent communicator and sound negotiating skills at all levels; can track and "hunt" potential new business
• Excellent verbal, written communication and presentation skills with data analysis
• A positive attitude to solving business issues, working closely and collaborating with departments across the whole business
• Microsoft programme skills (including Excel and PowerPoint) beneficial
• Due to the nature and demands of the regional sales role, an agile approach to working forms part of the package/benefits. In return for a competitive salary, company car plus other generous benefits we are looking for a self‑motivated, organised individual with great people skills who is looking for a career with a company that prides itself on being "Employer of Choice" within the shipping industry.

Benefits

• Competitive salary
• Company car
• Private health and dental care
• Generous pension scheme
• Life assurance – 4x salary
• 25 days + a day to take on Christmas Eve or New Year's Eve
• On‑site artisan restaurant in Ipswich
• Cycle to work scheme
• Flu vaccines and eye‑care vouchers
• Buy or sell holiday scheme (opportunity to buy or sell up to 5 days)
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction and training provided
• Learning and development opportunities
• Dress for the day policy / modern office environment

What working for us means

We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers. We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment. Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people's professional growth. We ensure fair opportunities through providing long‑term career development, embracing diversity, and valuing all cultures. Diversity brings strengths through different viewpoints, experiences & approaches.