Junior Account Manager / Trade Counter Account Executive

Universal Business Team; Peterborough; On-site; GBP 30,000 - 35,000; Full time

Job summary

A well-established business in trade supply is looking for a Junior Account Manager in Peterborough. This role involves managing 60-80 active accounts and focusing on building long-term relationships with customers rather than hard selling. Ideal candidates come from a trade counter or similar environment, possess strong customer service and communication skills, and are looking to transition into an account management role with clear development opportunities. Competitive salary and supportive team culture offered.

Benefits

Free on-site parking

Complimentary snacks and drinks

Clear development pathway into full Account Management

Qualifications

• Background in a trade counter, branch environment, builders' merchant, or similar.
• Strong customer service mindset with commercial awareness.
• Confident communicator, comfortable handling multiple accounts.
• Organised, proactive, and able to manage priorities effectively.

Responsibilities

• Manage and nurture a portfolio of circa 60-80 accounts.
• Build long-term customer relationships through regular contact and account reviews.
• Act as a trusted partner to customers, understanding their needs.

Skills

Strong customer service mindset

Commercial awareness

Confident communicator

Organised and proactive

Job description

Junior Account Manager / Trade Counter Account Executive

Salary: 30,000 - 35,000 + Bonus
Hours: 8:00am - 5:00pm (flexibility available if required)
Location: Office-based Free on-site parking

The Opportunity

We are recruiting on behalf of a well-established, fast-growing business within the trade supply and services space. This is a high-impact opportunity for someone currently working in a trade counter, branch, or customer-facing trade environment who is ready to step into a more commercially focused account management role.

You'll take ownership of a portfolio of 60-80 active accounts, acting as the primary point of contact and ensuring customers receive a consistently high level of service, support, and proactive engagement.

This role is about relationship management, not hard sales ideal for someone who understands tradespeople, products, and the importance of reliability, responsiveness, and trust.

Key Responsibilities

• Manage and nurture a portfolio of circa 60-80 accounts
• Build long-term customer relationships through regular contact and account reviews
• Act as a trusted partner to customers, understanding their needs and requirements
• Upsell and cross-sell where appropriate, adding value rather than pushing product
• Coordinate internally to ensure smooth order processing and issue resolution
• Maintain accurate records and contribute to continuous improvement of account processes

About You

• Background in a trade counter, branch environment, builders' merchant, or similar
• Strong customer service mindset with commercial awareness
• Confident communicator, comfortable handling multiple accounts
• Organised, proactive, and able to manage priorities effectively
• Looking to transition into an office-based account management role with progression potential

What's on Offer

• Competitive salary of 30k- 35k plus bonus
• Clear development pathway into full Account Management
• Stable working hours with flexibility when needed
• Free on-site parking
• Complimentary snacks and drinks
• Supportive, down-to-earth team environment with a strong customer-first culture