Customer Service Representatives

Capita; Remote; GBP 25,000; Full time

Job summary

A leading pension solutions provider is hiring Customer Service Representatives for remote work. The role involves handling inbound calls from members regarding their pensions and requires proven call centre experience and knowledge of AWS. A strong customer service focus and the ability to build rapport are essential. This full-time position offers a salary of £24,043.50 and comes with generous benefits including holiday allowance and a company-matched pension plan.

Benefits

23 days holiday (rising to 27)

Discounted insurance policies

Company matched pension

Life assurance

15 weeks of fully paid maternity leave

Employee discounts on retail and travel

Qualifications

• Proven call centre experience, preferably with AWS.
• Excellent telephone manner and ability to build rapport.
• Great passion for customer service and quick query resolution.
• Strong attention to detail and prioritization skills.

Responsibilities

• Take high volumes of inbound calls from members and beneficiaries.
• Handle a wide range of queries after in-depth training.
• Work collaboratively in a supportive team environment.

Skills

Call centre experience

Empathy

Customer service

Attention to detail

Tools

AWS

Job description

Capita Pensions Solutions are looking for Customer Service Representatives to join our established team and on a permanent basis.

Our Pensions team deal with incoming calls from a wide range of members and their beneficiaries regarding their pension. You will be part of a specialist and knowledgeable team supporting with various pension enquiries. You will get involved in a wide variety of calls, it’s never a boring day here!

This is a remote role working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8.30am to 6pm, there’s no evenings or weekends, for a salary of £24,043.50.

Start date will be 23rd February 2026.

If you’re the type of person who loves to support others, have worked with AWS, plus you have call centre experience - then this could be the ideal role for you!

Please note this role may be working on an account that is expected to transfer to a new provider under TUPE in May 2026. Please only apply if you are comfortable with this.

https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants

Job title:

Customer Service Representatives

Job Description:

What you’ll be doing:

• Taking a high volume of inbound calls from a wide range of members and their beneficiaries.
• After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
• Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment.
• Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.

What we’re looking for (ALL ESSENTIAL AND MUST BE EVIDENT ON YOUR CV):

• Proven call centre experience - working with AWS.
• Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members.
• Great passion for customer service with the ability to resolve queries quickly and efficiently.
• Excellent attention to detail, with the ability to prioritise and use your initiative.
• Knowledge and experience of pensions (advantageous but NOT essential).

Proof of right to work checks

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre‑employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

You’ll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre, Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

What’s in it for you?

• Starting salary £24,043.50 per annum
• 23 days’ holiday (rising to 27) with the opportunity to buy additional days
• Discounted insurance policies
• Company matched pension
• Life assurance
• 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Discounts on retails, socialising, health and wellbeing, travel and technology
• And much more…

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What next?

Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Please make sure to include an up‑to‑date CV with your application, or your application will not move forward.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [e-mail] or call [phone] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Location:

Home-Based - GBR, United Kingdom

Time Type:

Full time

Contract Type:

Permanent