Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; Preston; On-site; GBP 26,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Consultant to deliver exceptional service and educate customers on digital platforms. This full-time role in Preston requires excellent communication skills and a passion for customer service. The position offers a starting salary of £26,000, extensive training, and over six weeks of holiday, along with a comprehensive benefits package. Join a diverse workplace dedicated to inclusivity and support for those with varying needs.

Benefits

Over six weeks’ holiday

Employee discounts access

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Ability to engage in effective conversations and build strong connections.
• Capacity to take ownership of customer inquiries through to resolution.
• Resilience in a continuously changing environment.

Responsibilities

• Be the first point of contact for customers and deliver exceptional service.
• Educate customers about digital services and fraud awareness.
• Support customers in vulnerable situations and those with complex needs.

Skills

Excellent communication skills

Customer service experience

Empathy

Resilience

Job description

A leading financial institution is seeking a Customer Service Consultant to deliver exceptional service and educate customers on digital platforms. This full-time role in Preston requires excellent communication skills and a passion for customer service. The position offers a starting salary of £26,000, extensive training, and over six weeks of holiday, along with a comprehensive benefits package. Join a diverse workplace dedicated to inclusivity and support for those with varying needs.