Customer Care Manager jobs in United Kingdom

Job summary

A digital marketing agency based in the UK is looking for an Account Manager to manage client relationships and deliver outstanding service. This fully remote position requires you to ensure client KPIs are met while managing communications effectively. The ideal candidate will possess proven experience in a client-facing role within a digital marketing agency and exceptional communication and project management skills. With a salary range of £32,000 to £45,000, this role also comes with a company pension scheme and generous annual leave.

Benefits

Qualifications

• Proven experience in an Account Manager or similar client-facing role.
• Exceptional communication skills both written and verbal.
• Strong project management and organisational skills.
• Proactive and strategic thinker with the ability to identify commercial opportunities.
• Excellent time management skills.

Responsibilities

• Serve as the primary point of contact for all client accounts.
• Run productive client calls and deliver perfect customer service.
• Project manage the delivery of client services to meet their objectives.
• Detect opportunities to upsell and maximise customer relationships.
• Collaborate with the finance team to ensure client billing is updated.