Night Host

The Scarlet Hotel; Newquay; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel in Cornwall is seeking a Night Host to join their Front of House Team. This role is crucial for delivering a welcoming environment and exceptional hospitality, especially for late-night guests. Responsibilities include smooth check-ins, managing financial transactions, and ensuring hotel safety overnight. Candidates should possess problem-solving skills and a positive attitude, with previous hotel experience being a bonus. Competitive pay and various perks are offered, making it an exciting opportunity in a beautiful setting.

Benefits

Competitive pay: £13.35 per hour

28 days holiday, rising to 29 after one year

Long-service reward: free stay at Bedruthan

40% off food and drinks

Temporary on-site team accommodation

Qualifications

• Previous hotel experience is a bonus, but willingness to learn is essential.
• Confident, positive, and adaptable team player.
• Physical stamina to patrol the hotels and grounds.

Responsibilities

• Deliver a smooth check-in for late arrivals and early check-outs.
• Handle guest billing and financial transactions accurately.
• Keep reception and public areas tidy and up to brand standards.
• Overnight security to ensure the hotel site is safe.
• Support the food and beverage team with room service deliveries.

Skills

Problem-solving

Customer service

Basic computer skills

Numeracy

Teamwork

Job description

Are you a friendly problem-solver who loves creating memorable guest experiences?

Do you thrive in a busy, varied environment and enjoy being part of a close-knit team?

Can you stay calm under pressure while keeping our hotels safe, secure, and welcoming?

We’re looking for Night Hosts to join our Front of House Team across our two unique hotels:

• Scarlet, an adults-only eco-sanctuary celebrating natural living.
• Bedruthan, a creative, family-friendly outpost for all to enjoy.

This hands‑on, varied role is key to delivering exceptional hospitality while maintaining a safe, clean, and welcoming environment. You’ll be the friendly face that ensures our guests feel cared for—even late at night.

What you’ll be doing

• Delivering a smooth check‑in for late arrivals and early check‑outs, following our standard procedures.
• Answering telephone calls quickly and efficiently.
• Supporting the food and beverage team with room service deliveries.
• Managing guest billing, financial transactions, and the reception float accurately.
• Keeping reception and public areas tidy and up to brand standards.
• Overnight security to ensure the hotel site is safe.
• Handling guest requests, recording feedback, and ensuring seamless shift handovers.
• Reporting and following up on maintenance issues.
• Maintaining a positive and friendly attitude at all times, even when problem‑solving.

You’ll need basic computer skills, accurate numeracy, honesty, and good judgment. The role also requires physical stamina to patrol the hotels and grounds, and assist with nightly cleaning and tidying.

What we’re looking for

• Confident, positive, and adaptable team players.
• Problem‑solvers who can answer guest questions and find solutions independently.
• Previous hotel experience is a bonus, but a willingness to learn is essential.
• Passionate about hospitality and creating positive, lasting memories for our guests.
• Dedicated to being part of a hardworking, successful team.

What we offer

• Competitive pay: £13.35 per hour plus a share of hotel tips.
• People‑focused working environment and internal learning opportunities.
• Permanent contract with 28 days holiday (rising to 29 after one year).
• Long‑service reward: enjoy a free stay at Bedruthan after your first year.
• 40% off food and drinks at the hotel, plus hospitality discounts and local partnerships.
• Temporary on‑site team accommodation available.

Joining our team isn’t just a job—it’s a chance to be part of something special, helping our guests have unforgettable experiences while working in a beautiful Cornish setting.