Customer Care Assistant jobs in United Kingdom

We are looking for a positive, proactive and enthusiastic person to work across both chronic disease management and urgent care to support the current specialist team with delivering venepuncture often in challenging and complex circumstances and/or environments. There is opportunity to deliver health promotion to our patients and support the facilitation of specialist consultant and nurse led clinics. You will also be required to undertake recording of NEWS2 observations and ECGs.

• Deliver venepuncture and related clinical tasks in challenging and/or complex environments.
• Deliver health promotion to patients as appropriate.
• Support facilitation of specialist consultant and nurse-led clinics.
• Record NEWS2 observations and ECGs accurately and in a timely manner.
• Engage with a multi-professional team and provide care to patients with complex and challenging Mental Health issues.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from the South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. The Trust is rated as \2 Good\u00a0overall by the Care Quality Commission. Forensic services are rated as \"Outstanding\". The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

The post holder must also have excellent interpersonal and communication skills to provide high standards of patient care. The hours of service are currently 08:00 - 16:00h Mon-Fri; however a flexible working approach is required.

Broadmoor Hospital is at the forefront of forensic mental health nursing and forms part of the West London NHS Trust. It is one of only three High Secure Hospitals in England and Wales. Broadmoor Hospital is a stimulating, challenging and rewarding place to work, both clinically and culturally. We offer a fully supportive environment where the development of our staff is paramount, including in-house mandatory and University-based training, monthly clinical supervision, and regular forum meetings designed to improve both the patient and staff experience.