Guest Experience Host — Leisure Club & Bookings

Village Hotels; Borehamwood; On-site; GBP 10,000 - 40,000; Full time

Job summary

A modern hotel and leisure club in England is seeking a Leisure Receptionist to provide exceptional customer service and ensure a welcoming experience for members and guests. Responsibilities include greeting, booking management, and resolving queries. The ideal candidate will have strong interpersonal skills and a passion for leisure and fitness. They will enjoy a dynamic work environment with numerous benefits, including health membership and discounts, making the role both rewarding and engaging.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

50% discount on Food and Drink

Excellent training and development programs

Flexible working hours

Employee Assistance Programme

Birthday off guaranteed

Company Pension scheme

Qualifications

• Ability to interact effectively with various types of people.
• Passion for leisure and fitness.
• Drive to achieve and exceed targets.
• Excellent teamwork and relationship-building skills.

Responsibilities

• Greet members and guests on arrival.
• Handle bookings and enquiries.
• Ensure high-quality customer service.
• Maintain a friendly and engaging atmosphere.

Skills

Customer service

Interpersonal skills

Sales through service

Teamwork

Understanding customer needs

Job description

A modern hotel and leisure club in England is seeking a Leisure Receptionist to provide exceptional customer service and ensure a welcoming experience for members and guests. Responsibilities include greeting, booking management, and resolving queries. The ideal candidate will have strong interpersonal skills and a passion for leisure and fitness. They will enjoy a dynamic work environment with numerous benefits, including health membership and discounts, making the role both rewarding and engaging.