Customer Care Assistant jobs in United Kingdom

You will have a proven track record in relationship management including service and project selling within the fire and security industry. You will have a background in developing new and existing client relationships with exceptional management and support to allow you to build your pipeline and achieve annual sales in excess of £500,000 per annum. All aspects of the role must be performed in line with the business’s values to realise our vision by providing unrivalled customer experience and professional service to our clients. The position requires high levels of self‑motivation, organisation and must be performed with integrity and dedication. In return we are committed to empowering and developing exceptional talent, maintaining our friendly and supportive environment to ensure we get it right first time every time.

Reporting directly to the Group Sales Director the role is to develop, manage & convert on your own sales pipeline working within unrestricted area’s or industries to contribute to the sales team in delivering our Group sales targets. The position requires a high level of self‑motivation, exceptional organisational and communication skills.

Research and analyse market trends, customer needs, and competitive landscape to identify new business opportunities. Work closely with the Group Sales Director to define and segment target markets to focus business development efforts on.

Generate leads through networking, referrals, previous relationships and digital marketing efforts. Conduct meetings and presentations to potential clients to explain services, answer questions, and address concerns.

Collect feedback from clients and the market to inform product and service improvements to the Group Sales Director to help support our business strategy. Collaborate with sales team to design and introduce new fire and security solutions inline with our strategy.

Stay informed about industry regulations, standards, and best practices to ensure compliance. Identify and mitigate risks associated with new business ventures and partnerships.

Track and analyse key performance indicators (KPIs) to measure the effectiveness of your business development. Prepare regular reports on business development activities, progress, and outcomes for senior management.

Ensure high levels of customer satisfaction by addressing client issues and providing exceptional service.

Complete site surveys to design fire and security systems utilising our SaaS based business management system. Present these proposals using our company set templates and guidelines as well as within the timeframe requirements of the customer. Manage your pipeline by following up quotations, negotiating and successfully delivering on outstanding opportunities.

• 9 day working fortnight
• Continuous professional development
• Wellness & Employee Assistance Programme (EAP)
• YuLife – The #1 rated benefits programme
• Death in service insurance
• Salary sacrifice pension scheme
• Quarterly one-to-one check‑ins with your line manager
• 25 days’ holiday, plus Bank Holidays, increasing to 35 days (1 day extra per annum to 30 days and a further 5 days after 10 years)
• A company culture that promotes work life balance
• Access to mental health care support
• Team member of the month recognising outstanding contribution
• Annual company day to share successes and strategic plans
• EV or Hybrid company car scheme